PORCH 💚

Inside Sales

• Provide product and service information to clients and potential clients
• Offer solutions to drive company revenue
• Handle cancellations and renewals for the three-year home warranty product
• Conduct consultative sales through incoming and outbound calls and emails directly to consumers
• Prospect and contact potential customers
• Maintain an average of 50–60 inbound calls per day
• Meet campaign conversion requirements

Inside Sales Representative

Digital Marketing

• Develop and manage iRoofing's social media content calendar
• Create posts, graphics, reels, short-form videos, stories, and other digital content
• Appear on camera and create personality-driven video content
• Develop concepts, hooks, scripts, and ideas for short-form videos
• Write captions and marketing copy for roofing professionals
• Turn product features, customer stories, industry trends, company news, and educational topics into content
• Manage daily posting, comments, messages, mentions, and community engagement
• Monitor social media and roofing industry trends and competitor activity
• Capture photos and video at trade shows, events, customer visits, and company activities
• Interview customers, team members, partners, and industry professionals
• Help plan, launch, manage, and optimize Meta Ads and Google Ads campaigns
• Develop audiences, messaging, creative concepts, and calls to action
• Monitor budgets and campaign performance; test audiences, creative, messaging, and approaches
• Track impressions, clicks, leads, conversions, cost per lead, and return on advertising spend
• Support retargeting and lead-generation campaigns
• Coordinate landing pages, creative assets, and campaign messaging
• Support campaigns for product launches, promotions, webinars, trade shows, partnerships, and company events
• Collaborate with Marketing, Sales, Product, and Customer Success
• Track and report social media and digital advertising performance
• Use analytics to recommend improvements and grow audience, awareness, engagement, traffic, leads, and customer acquisition
• Stay current on social platforms, Meta Ads, Google Ads, and digital marketing best practices

Digital Marketing, Social Media Coordinator

COP 3,700,000 - COP 4,950,000 per month

Onboarding Specialist

• Prepare new customer accounts for successful launch by configuring company logos, agreements, pricing, and other setup details
• Guide customers through onboarding via phone and email, schedule and conduct on-camera virtual onboarding meetings, and provide follow-up support
• Conduct engaging virtual training sessions to support software understanding, confidence, and adoption
• Manage scheduled onboarding sessions and independent account setup work while meeting timelines and maintaining accuracy
• Build strong customer relationships by establishing rapport, listening to needs, and creating a positive onboarding experience
• Identify customer needs and opportunities to introduce additional features or modules
• Own the onboarding experience, proactively address challenges, and coordinate with internal teams when assistance is needed
• Provide customer support via phone, chat, and email while documenting interactions, progress, and next steps
• Maintain accurate internal records and communicate account setup, onboarding progress, outstanding needs, and customer concerns to teammates

Customer Onboarding Specialist

Recruitment

• Qualify potential MSPs, ensuring all vetting guidelines and requirements are met for the respective onboarding platform
• Sell services and products to potential MSPs through warm leads and cold calling
• Onboard new MSPs and accurately input their information into all software used
• Answer incoming calls from new MSPs and respond to requests
• Follow proper guidelines for breaks, lunches, and clocking in/out
• Maintain key phone KPI metrics, including ACW, hold times, and project other
• Respond promptly in Slack Chat while available in all assigned MSP Recruitment Team rooms
• Work with all departments of PMG
• Represent PMG positively and maintain a positive attitude

MSP Recruiter I

AI Engineer

• Build and own the document ingestion and extraction pipeline for PDF and HTML inputs, text-layer and scanned documents, OCR fallback, and layout-aware parsing
• Design the canonical output schema and extraction logic for heterogeneous source formats
• Implement span grounding with verbatim source text and locators to the original source
• Build an evaluation harness with a labeled golden set, per-field precision and recall, and regression testing
• Calibrate confidence scoring and thresholds for automatic acceptance versus human review
• Design and build human-in-the-loop review workflows with product and design partners
• Own cost and latency per document through model tiering, caching, and batching
• Instrument the system to surface silent failures and monitor production drift and regression
• Partner with a domain expert to define taxonomy, adjudicate edge cases, and maintain labeling guidelines

Senior AI Engineer

Claims Specialist

• Handle complex homeowners property damage claims, including fire and water losses, appraisals, disputed damage claims, special investigations, and litigation
• Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
• Collaborate with Claims Examiners, Claims Adjusters, and Claims Associates
• Review policies, claims, property damage estimates, photos, police reports, inspection reports, and related reports
• Evaluate damage and coverage to determine amounts owed under applicable insurance policies
• Request payments and manage correspondence with parties involved in claims
• Document files and prepare and issue claim payment or denial letters when appropriate
• Provide excellent customer service
• Investigate, evaluate, and resolve claims using technical knowledge and human relations skills
• Adjust reserves and provide reserve recommendations
• Handle homeowners, dwelling fire, tenant, condo, and personal property claims
• Ensure proper claims-process guidelines are followed
• Review claims to determine whether costs are reasonable
• Consult policy files to verify coverage
• Evaluate damages to ascertain compensation amounts
• Enter claims payments and maintain clean, concise file documentation
• Confer with legal counsel on coverage, legal, or complex matters
• Consult policy and/or hospital records
• Examine photographs and statements
• Listen to and/or watch audio or video surveillance
• Record data and statements in reports
• Evaluate information to determine claim handling
• Negotiate with insureds and/or claimants to resolve claims
• Work with attorneys, public adjusters, roofers, plumbers, and other contractors

Claims Examiner – Complex

Customer Support

• Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts, holders, Pro Letterhead, and imports
• Perform daily escheat due diligence, including creating and sending due diligence letters, responding to payee requests, updating transactions with notes, and contacting clients for check reissues
• Conduct quarterly compliance reviews and maintain the escheat database
• File state NAUPA reports as assigned
• Apply general knowledge of the escheat module, requirements, and troubleshoot and correct errors
• Handle duties assigned by the manager with little to no supervision
• Maintain awareness of RynohLive software functions to answer customer questions and troubleshoot problems
• Coordinate and execute escheat tasks for RynohEscheat Pro clients and communicate with clients and escheat payees

Client Support Specialist

Consultant

• Manage the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking
• Confirm service details, check crew availability, generate accurate quotes, and coordinate with crews and points of contact
• Monitor incoming leads via email, Hahdmin, and Ivinex
• Maintain clear communication with points of contact using accurate, up-to-date templates
• Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar
• Generate orders in Hahdmin/Simplify and book qualified crews meeting service and cost requirements
• Prepare and send accurate quotes and estimates
• Conduct day-before and day-of crew confirmation calls and flag jobs at risk of running long
• Attach required crew documentation, such as bills of lading, to orders and process invoices as needed
• Respond to all inquiries within a 2-hour window
• Build understanding of the Moving Service Provider network
• Convert leads into booked orders while minimizing discounts and claims tied to MSP issues
• Handle incoming and outgoing calls to help customers choose the right moving solution
• Support MSP recruitment and development
• Support other roles and departments as needed and perform other assigned duties

Fulfillment Consultant

Trainer

• Assist Trainer II with planning and facilitating onboarding of new team members
• Manage the nesting phase of new hire training, assisting agents with questions during their first 1–2 weeks of calls
• Provide information and guidance on e-learning content and manage remote training programs for CSG teams
• Work with Managers and Quality Assurance to establish development and coaching rhythms
• Provide ongoing skill development sessions for tenured agents
• Provide required phone time to assist with service levels when new hire classes are not in progress
• Attend team meetings to review team performance against goals and set improvement commitments
• Conduct remote training through Microsoft Teams for new and tenured team members
• Communicate class progress on attendance, behavior, skillsets, and sales throughout training and nesting
• Conduct recurrent training and new product/partner training when new hire classes are not in session
• Support training initiatives for 1–2 CSG teams as needed

Consumer Services Group Trainer

Account Manager

• Build and maintain long-term relationships with national and regional agency groups
• Serve as the primary liaison between HOA/Porch and major agency groups, networks, franchises, and aggregators
• Develop and execute account plans to grow product distribution, shelf space, and market share
• Collaborate with partners to achieve premium growth, agent engagement, and retention goals
• Advise agency partners, solve challenges, identify operational improvements, and enhance partner satisfaction
• Monitor industry trends, competitor activity, and market conditions
• Provide insights and recommendations to senior leadership
• Collaborate with underwriting, marketing, and operations teams to execute strategies and fulfill partner needs
• Track and report KPIs including premium growth, agency performance, and profitability
• Use data to inform decisions and optimize account management strategies
• Provide training and resources to agency partners
• Support agency partners in onboarding and developing sub-agents

National Account Manager

Full-stack Engineer

• Collaborate with engineers, product managers, and data scientists to develop and extract property attributes using regular expressions, large language models, or other techniques
• Contribute to the development and maintenance of backend services with clean and well-tested code
• Participate in code reviews and technical discussions
• Complete well-defined tasks and communicate status and progress effectively within the team
• Develop knowledge of the team's primary services and tools
• Learn to navigate microservices architecture and cloud infrastructure
• Follow established patterns and frameworks while developing engineering judgment

Senior Software Engineer, Insurance Services

Sales

• Upsell additional services to existing customers
• Re-activate previously canceled warranty accounts by addressing cancellation reasons and offering a more affordable warranty option
• Re-engage previously interested customers or customers actively shopping for a warranty by presenting a more affordable warranty solution
• Receive inbound calls, request the customer’s reference number, and upsell micro-warranty products
• Manage and document the sales process in the CRM tool
• Make outbound calls from the calling queue
• Evaluate consumers’ financial needs and identify where services can help
• Use a script to guide each call and sell the service

Sales Representative

Business Development Rep

• Independently source prospects, run discovery, deliver pitches, handle objections, and close new business
• Secure signed agreements within a single call whenever possible
• Sell Rynoh's Positive Pay automation integration with Sage Intacct to companies already running Sage Intacct or Sage Intacct Construction
• Manage the pipeline end-to-end in Salesforce from first outbound touch through signed agreement and onboarding handoff
• Research potential clients in residential construction, real estate development, and SaaS markets
• Build prospect lists using ZoomInfo, LinkedIn Sales Navigator, and CRM databases
• Segment prospects by industry, role, company size, and technology stack
• Make high-volume daily outbound calls to builders, developers, and related professionals
• Execute monthly call blitzes and targeted email sequences
• Send and manage e-signature agreements in real time during live calls
• Manage, qualify, and close inbound leads from live chat, web inquiries, and marketing campaigns
• Engage decision-makers through personalized LinkedIn and email communications
• Follow up with direct mail and event campaign leads toward same-call or same-cycle close
• Maintain accurate lead, activity, and closed-deal data in Salesforce
• Record call outcomes, close rates, and feedback
• Track agreement and e-signature status and ensure clean handoff to Onboarding/Customer Success
• Partner with Marketing on outbound campaigns, market trends, and buyer personas
• Coordinate with Onboarding/Customer Success for smooth transition of newly closed accounts
• Participate in weekly strategy and performance meetings
• Meet or exceed quotas for calls, close rate, and new ARR/opportunities closed
• Track weekly KPIs including outreach volume, engagement rate, and call-to-close conversion rate

Business Development Representative

Account Executive

• Make outbound calls to potential customers and follow up on inbound and BDR-generated opportunities
• Understand customer needs, identify sales opportunities, and recommend the right solution
• Host live product demos via screenshare for home inspectors
• Explain and demonstrate product features clearly and consultatively
• Develop knowledge of home inspection software platforms, the home inspection industry, and competing solutions
• Upsell additional products and services where appropriate
• Maintain accurate pipeline activity and deal notes in Salesforce
• Provide regular updates on deal progress and forecasts
• Collaborate with Marketing, Sales, Account Management, Analytics, and Operations
• Sell software that helps home inspectors run and grow their businesses
• Manage sales opportunities from discovery through product demos and close
• Generate new opportunities through outbound prospecting

Data Engineer

• Build and monitor robust ETL/ELT pipelines using BigQuery, Dataflow, and Cloud Composer
• Develop high-performance SQL scripts for complex data transformations across multiple datasets
• Contribute to the design and refinement of Star/Snowflake data models
• Identify and resolve data pipeline bottlenecks, optimizing query speed and cloud cost-efficiency
• Partner with Data Analysts, Data Scientists, and Actuaries to translate business logic into technical specifications
• Participate in peer code reviews and maintain data warehouse documentation