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PORCH 💚

Client Support Specialist

PORCH 💚

. Contact clients daily to set up software installation and training .

Posted 10/6/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 2,690,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client account management and software implementation, with a strong ability to troubleshoot issues and provide effective solutions. Proficient in maintaining client relationships and handling inquiries with minimal supervision.

Highest-signal resume keywords
Client Account ManagementSoftware ImplementationTroubleshooting SkillsCustomer Service ExperienceIndependent Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software ImplementationTroubleshootingAccount ProcessingBilling ManagementPaperwork Completion
Soft Skills
Client CommunicationProblem SolvingAttention to DetailTime Management
Tools & Technologies
RynohLive Software
Industry Keywords
Customer Service RepresentativeClient InquiriesAccount Maintenance

About the role

Key responsibilities & impact
  • Contact clients daily to set up software installation and training
  • Maintain client accounts and serve as a key contact for questions and problems
  • Complete and submit necessary paperwork for client accounts and maintenance
  • Process client accounts, including opening and closing accounts and managing billing information
  • Offer specialized knowledge of company services and products to interested clients
  • Maintain awareness of RynohLive software functions to answer questions and troubleshoot customer problems

Requirements

What you’ll need
  • +2 Years of experience in CSR Roles
  • General knowledge of software implementation and ability to troubleshoot and correct any errors
  • Ability to field client inquiries, complaints, comments, and requests
  • Ability to successfully handle office duties with little to no supervision
  • Quiet workspace
  • Internet connection of at least 30 Mbps download and 10 Mbps upload