Consumer Services Group Trainer

PORCH 💚

. Assist Trainer II with planning and facilitating onboarding of new team members .

Posted 9/19/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 4,500,000 - COP 4,900,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in remote training facilitation, coaching, and developing sales or customer service teams. Proficient in creating educational presentations and utilizing e-learning software to enhance team performance and skill development.

Highest-signal resume keywords

Remote Training FacilitationCoaching And Developing TeamsPresentation Software ProficiencyPublic Speaking SkillsE-Learning Software Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Remote TrainingCoachingSales DevelopmentProblem-SolvingOrganizational SkillsMultitaskingEducational Presentation CreationCommunication SkillsAttention To DetailAdaptability

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationFlexibility

Tools & Technologies

Microsoft TeamsPowerPointExcelWordFormsCanvaGoogle SlidesLearning Management System

Industry Keywords

OnboardingNesting PhaseTraining InitiativesE-Learning ContentQuality Assurance

About the role

Key responsibilities & impact

Assist Trainer II with planning and facilitating onboarding of new team members
Manage the nesting phase of new hire training, assisting agents with questions during their first 1–2 weeks of calls
Provide information and guidance on e-learning content and manage remote training programs for CSG teams
Work with Managers and Quality Assurance to establish development and coaching rhythms
Provide ongoing skill development sessions for tenured agents
Provide required phone time to assist with service levels when new hire classes are not in progress
Attend team meetings to review team performance against goals and set improvement commitments
Conduct remote training through Microsoft Teams for new and tenured team members
Communicate class progress on attendance, behavior, skillsets, and sales throughout training and nesting
Conduct recurrent training and new product/partner training when new hire classes are not in session
Support training initiatives for 1–2 CSG teams as needed

Requirements

What you’ll need

2+ years of leading trainings in a remote learning setting
2+ years of training, coaching, and developing sales or customer service teams
2+ years of experience creating educational presentations through PowerPoint, Canva, Google slides, or another presentation software
Proficient in Microsoft programs such as: PowerPoint, Excel, Word, and Forms
Skilled in public speaking and facilitating large groups remotely
Expert problem-solving skills with the ability to adapt as needed
Strong working knowledge of sales development and best practices
Willing to work a flexible schedule to fit the needs of the business and new hire schedules
Competence working with e-learning software and learning management system
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to multitask as and when required
Excellent written and communication skills in English language
A quiet workspace
Internet connection of at least 30 Mbps download and 10 Mbps upload