Contractor Relations Representative

PORCH 💚

. Complete assigned daily tasks as distributed by the managers.

Posted 10/9/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 2,100,000 - COP 2,300,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to build and maintain relationships with technicians and trade partners. Proficient in CRM systems and Excel for data management and reporting accuracy.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems KnowledgeExcel Spreadsheet ProficiencyB2B Relationship BuildingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClaim Disposition LabelingWork Order SourcingContractor Relationship ManagementEscalation Handling

Soft Skills

Written CommunicationVerbal CommunicationProblem SolvingCustomer Experience Delivery

Certifications & Qualifications

High School Diploma

Industry Keywords

Home ImprovementTradespeopleHome ServicesTechnician CoordinationClient Follow-Up

About the role

Key responsibilities & impact

Complete assigned daily tasks as distributed by the managers.
Build B2B relationships with technicians/trade partners across covered areas.
Maintain daily metrics as set aside by the manager.
Source out work orders to technicians/trade partners within network.
Follow up with clients to ensure quality customer service by providing technician/trade partner information.
Follow up with technicians/trade partners to confirm scheduled appointments.
Outsource contractors when needed with at least 15 attempts for each claim.
Correctly label claim disposition to ensure reporting accuracy for management.
Maintain a strong, working knowledge of CRM systems operations and functions.
Notify the direct manager of any broken relationship or broken standards from contractors/trade partners.
Locate technicians to service clients' claim requests and maintain contractor relationships.

Requirements

What you’ll need

Minimum high school diploma.
2+ years working in customer-facing roles required.
Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
Outstanding written and verbal English communication skills. Samples may be requested.
Ability to deliver a world-class customer experience while balancing the needs of the business.
Excel Spreadsheet data entries.
Deal with escalated situations.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.