Customer Service Representative

PORCH 💚

. Provide excellent customer service and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customer .

Posted 11/10/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 3,200,000 - COP 3,400,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on resolving inquiries at the first point of contact. Proficient in maintaining accurate records and effectively communicating with diverse customer bases.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written Communication SkillsEffective Time ManagementProficient in MS Word and ExcelProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTelemarketingRecord KeepingTroubleshootingProduct Knowledge

Soft Skills

Interpersonal SkillsSelf-AccountabilityProfessionalismEffective CommunicationCustomer Education

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SuccessGlobal Business TeamsCustomer InquiriesComplaint HandlingCustomer Satisfaction

About the role

Key responsibilities & impact

Provide excellent customer service and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customer
Deal directly with iRoofing customers through telephone, internet, and written correspondence
Acquire detailed knowledge of product ranges and services
Respond promptly to customer inquiries
Determine the quickest, most effective ways to answer customer questions or concerns
Recognize individual customer service needs
Take ownership and provide resolutions at the first point of contact
Escalate queries and concerns
Handle complaints and call out issues where appropriate
Maintain and update customer-related information systems and accurate records
Troubleshoot common issues with a high degree of accuracy and efficacy
Work with other departments to find appropriate solutions
Proactively educate customers on additional products and features
Ensure customers are satisfied with products or services

Requirements

What you’ll need

High School Diploma or equivalent
3+ years of experience in Customer Service, Customer Success or Telemarketing roles.
Good/Excellent Computer Skills
Ability to work with MS Word, Excel
Effective time management and self-accountability
Excellent Written and Verbal Communication Skills
High level of professionalism
Experience working with global and/or US based business teams
Excellent written and communication skills in English language
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload