FlexFund Support Representative

PORCH 💚

. Provide support to clients by addressing inquiries and guiding them through processes .

Posted 11/9/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 2,400,000 - COP 2,500,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on accurate data entry and effective communication. Capable of managing workflows and resolving operational issues in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsAttention To DetailMultitasking AbilityEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOrder ManagementWorkflow AnalysisSystem Bug IdentificationDocumentation

Soft Skills

Time ManagementProblem-SolvingAdaptability

Tools & Technologies

CRM SystemsReporting Tools

Industry Keywords

Client SupportOperational IssuesFast-Paced EnvironmentGlobal Business Teams

About the role

Key responsibilities & impact

Provide support to clients by addressing inquiries and guiding them through processes
Analyze incoming requests and determine the most effective and appropriate solutions
Manage order workflows from creation to completion, ensuring timely processing and proper handling
Ensure accuracy of order details across internal systems
Identify, analyze, and report system bugs or operational issues based on daily workflow observations
Ensure proper documentation and timely escalation of system bugs or operational issues
Communicate effectively with clients and internal teams to resolve order-related concerns

Requirements

What you’ll need

1+ year of experience in customer service or technical support (preferred)
Strong attention to detail with a high level of accuracy in data entry
Ability to work in a fast-paced environment and meet strict deadlines
Effective multitasking and time management skills
Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.)
Experience working with global and/or US based business teams
Excellent written and communication skills in the English language
A quiet space to work
An internet connection of at least 30 Mbps download | 10 Mbps upload