Fulfillment Consultant

PORCH 💚

. Manage the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking .

Posted 9/19/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 3,200,000 - COP 3,400,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing corporate relocation and commercial move requests, ensuring effective communication and coordination with crews and clients. Proficient in generating accurate quotes, tracking services, and maintaining organized documentation within the Moving Service Provider network.

Highest-signal resume keywords

Customer Service ExperienceMoving Industry KnowledgeCommunication SkillsMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead ManagementQuote GenerationCrew CoordinationOrder ProcessingDocumentation Management

Soft Skills

Detail-OrientedOrganizedGoal-DrivenRapport-BuildingProfessional Communication

Tools & Technologies

HahdminIvinexSlackGoogle WorkspaceMicrosoft Office

Industry Keywords

Relocation IndustryMoving Service ProviderCustomer SupportEscalated SupportService Coordination

About the role

Key responsibilities & impact

Manage the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking
Confirm service details, check crew availability, generate accurate quotes, and coordinate with crews and points of contact
Monitor incoming leads via email, Hahdmin, and Ivinex
Maintain clear communication with points of contact using accurate, up-to-date templates
Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar
Generate orders in Hahdmin/Simplify and book qualified crews meeting service and cost requirements
Prepare and send accurate quotes and estimates
Conduct day-before and day-of crew confirmation calls and flag jobs at risk of running long
Attach required crew documentation, such as bills of lading, to orders and process invoices as needed
Respond to all inquiries within a 2-hour window
Build understanding of the Moving Service Provider network
Convert leads into booked orders while minimizing discounts and claims tied to MSP issues
Handle incoming and outgoing calls to help customers choose the right moving solution
Support MSP recruitment and development
Support other roles and departments as needed and perform other assigned duties

Requirements

What you’ll need

2+ years of US Customer Service experience is required
Experience in the Moving or Relocation Industry is preferred
Experience in Escalated or High-level customer support is preferred
Strong communication and rapport-building in English language skills
Proficiency with Microsoft Office and/or Google Workspace
Detail-oriented, organized, and goal-driven, with solid problem-solving skills
Comfortable with basic math and clear, professional written communication
Able to work full-time scheduled hours, including overtime as needed
Comfortable with extended periods of sitting, typing, and phone-based communication
Working headset and camera for calls and virtual meetings
Professional appearance appropriate for a remote office role
A quiet workspace
Internet connection of at least 30 Mbps download and 10 Mbps upload