Licensed Customer Service Representative

PORCH 💚

. Provide customer care to established customers and their mortgage companies .

Posted 10/6/2026full-timeRemote • Washington • United StatesJuniorMid-Level💰 $54,000 - $75,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Property and Casualty Insurance, providing exceptional customer service and support while effectively managing high call volumes. Proficient in utilizing Microsoft Suite and company-specific software to ensure accurate information processing and customer satisfaction.

Highest-signal resume keywords

Property And Casualty Insurance ExperienceProperty & Casualty Personal Lines Producer LicenseMicrosoft Suite ProficiencyCustomer Service SkillsBilingual In Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property And Casualty InsuranceCustomer CarePayment ProcessingMortgage VerificationInformation AnalysisPolicy DocumentationCall Center OperationsProblem-Solving SkillsAttention To DetailDecision-Making Skills

Soft Skills

Verbal Communication SkillsWritten Communication SkillsListening SkillsTeam PlayerSelf-Motivated

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCompany-Specific Software

Certifications & Qualifications

Property & Casualty Personal Lines Producer License

Industry Keywords

Insurance AgencyHomeowners' InsuranceCustomer SatisfactionConfidentialityFast-Paced Environment

About the role

Key responsibilities & impact

Provide customer care to established customers and their mortgage companies
Provide policy documents, verify coverage, accept payments and answer product and service questions
Prepare correspondence and fulfill customer needs to ensure customer satisfaction
Answer incoming calls and respond to policy and billing questions or forward calls as needed
Take payments and complete mortgage verifications within assigned authority
Research customer inquiries and respond to appropriate parties in a timely manner
Process calls to meet or exceed service levels
Process requests within authority level and properly document files
Interface with team members, management and customers regarding customer service issues
Refer callers to underwriters when appropriate
Manage a large volume of inbound and outbound calls
Provide accurate, valid and complete information using appropriate methods and tools
Follow communication procedures, guidelines and policies
Report directly to the Customer Service Supervisor

Requirements

What you’ll need

High school diploma or general education degree (GED)
2+ years of Property and Casualty Insurance experience and/or training, or equivalent combination of education and experience
Property & Casualty Personal Lines Producer insurance license in the state of residency
Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)
Excellent listening and verbal/written communication skills
Ability to work independently and effectively in a fast-paced, high-volume call center
Strong attention to detail and good decision-making skills
Proven business and analytical problem-solving skills
Product knowledge of Property and Casualty Insurance
Ability to gather and analyze information skillfully
Ability to learn and properly process information with company-specific software
Ability to follow policies and procedures
Ability to maintain confidentiality
Demonstrated ability to effectively manage difficult or emotional customer situations
Regular, predictable attendance
Proven team player
Self-motivated with a desire to succeed
Applicants must reside in an eligible state; Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire and West Virginia are excluded from remote positions
Insurance experience, preferably with an insurance agency or direct carrier, is a plus
Experience with homeowners' insurance preferred
Bilingual in Spanish preferred

Benefits

Comp & perks

Three medical plan options
Two dental plan options
Vision plan
Voluntary Critical Illness, Hospital Indemnity and Accident plans
Partially employer-funded Health Savings Account
Healthcare, dependent care and transportation Flexible Savings Accounts
Company-paid Basic Life and AD&D
Short- and Long-Term Disability benefits
Voluntary Life and AD&D plans
Traditional and Roth 401(k) plans with discretionary employer match
Employer-paid Headspace wellbeing program
Mental health coaching, clinical care and confidential resources including will preparation
Employer-paid Brio Health wellness tool with quarterly wellness challenges and prizes
LifeBalance discounts on gym memberships, travel, appliances, movies, pet insurance and more
Flexible paid vacation
Company-paid holidays, typically nine per year
Paid sick time
Paid parental leave
Identity theft program
Travel assistance
Fitness and other discount programs