National Account Coordinator, Agency Activation

PORCH 💚

. Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets .

Posted 10/14/2026full-timeRemote • ColombiaJunior💰 COP 2,890,000 - COP 3,570,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and resilience in high-volume outbound calling environments, with a focus on reactivating dormant agents through structured outreach and effective relationship management. Proficient in using CRM and call-center software to log activities and track performance metrics.

Highest-signal resume keywords

High-Volume Outbound CallingCRM Software ProficiencyVerbal Communication SkillsProperty and Casualty Insurance LicenseExperience in Telesales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingTelesalesCollectionsActivity LoggingReactivation Strategy

Soft Skills

ResilienceCreativityPersistenceRapport Building

Tools & Technologies

CRM SoftwareDialer SoftwareCall-Center Software

Certifications & Qualifications

Property and Casualty Insurance License

Industry Keywords

Insurance DistributionFinancial ServicesAgent ReactivationKPI Management

About the role

Key responsibilities & impact

Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets
Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential
Re-introduce agents to current products, incentives, campaigns, and support resources
Uncover reasons behind agent drop-off or stagnation and document findings for follow-up or escalation
Execute structured outreach cadences/scripts while adapting tone and approach to individual agents
Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to drive activation
Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform
Meet or exceed KPIs for call volume, contact rate, and successful reactivations
Escalate agents showing renewed production momentum to the appropriate relationship-management team
Escalate service, appointment, or compliance issues to the appropriate internal team
Provide leadership feedback on recurring objections, trends, and barriers to refine reactivation strategy and messaging

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor's degree a plus but not required
Property and Casualty (P&C) insurance license preferred but not required
1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required
Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences
Strong verbal communication skills in English, with the ability to build quick rapport over the phone
Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time
Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact
Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business
Ability to work assigned shift hours aligned with U.S. business hours
Experience working with global and/or US based business teams
A quiet workspace and internet connection of at least 30 Mbps download and 10 Mbps upload