People Operations Analyst

PORCH 💚

. Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events.

Posted 11/5/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 5,400,000 - COP 7,200,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in People Operations processes, including onboarding, offboarding, and compliance with U.S. labor laws. Proficient in managing immigration processes and utilizing HR systems like Workday for reporting and audits.

Highest-signal resume keywords

People Operations ExperienceWorkday ProficiencyForm I-9 ProcessingU.S. Employment Practices KnowledgeTicketing System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRIS TransactionsData Validation TechniquesAdvanced Excel SkillsImmigration Case ManagementCompliance AuditsReportingProcess DocumentationEmployee Benefits SupportTier 2 HR Inquiries ResolutionSOP Creation

Soft Skills

Attention to DetailCustomer Service OrientationEffective CommunicationResourcefulnessCollaboration Skills

Tools & Technologies

ServiceDeskGoogle SheetsHR SystemsTicketing SystemsKnowledge-Base Articles

Industry Keywords

Employee Lifecycle TransactionsLabor Laws ComplianceU.S. Business PracticesInternational Employee SupportData Governance

About the role

Key responsibilities & impact

Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events.
Maintain employee records and documentation in HR systems and perform regular audits.
Generate recurring and ad hoc People Operations reports.
Serve as the first point of contact for employee and manager inquiries through ServiceDesk or a similar ticketing system.
Respond to, resolve, triage, and escalate People Operations tickets.
Monitor ticket queues during U.S. business hours and support service-level expectations.
Provide operational and policy support primarily to U.S. employees and managers, and support international populations as needed.
Partner with U.S.-based and international teams on cross-border support needs.
Support benefits enrollment and employee benefits inquiries.
Ensure People Operations activities comply with labor laws, statutory requirements, and company policies.
Manage the People Team immigration inbox and coordinate employee, manager, and attorney requests.
Support Form I-9 processing, document review, corrections, record maintenance, and audit preparation.
Track and reverify Form I-9s and work authorization expiration dates.
Track and manage H-1B and other company-sponsored visa programs.
Coordinate immigration case requirements with managers, employees, and external immigration attorneys.
Maintain immigration records and trackers and report expirations and open cases to People Operations leadership.
Handle confidential immigration information and escalate complex or time-sensitive matters.
Identify process, service delivery, and system improvement opportunities.
Create and maintain SOPs, knowledge-base articles, and process documentation.
Support HR system enhancements, process changes, and user acceptance testing.

Requirements

What you’ll need

Bachelor's or master's degree in a related field, or four years of equivalent work experience.
At least two to four years of experience in People Operations, HR Shared Services, or HR Support.
Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
Proven experience working with U.S.-based business teams; experience supporting international employees or global teams is also preferred.
Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I-9 and employment eligibility verification requirements.
Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path.
Excellent written and verbal communication skills in English; professional fluency in Spanish is a plus.
Ability and willingness to work hours that provide meaningful overlap with U.S. business hours.
Strong attention to detail and ability to identify inconsistencies or data issues.
Ability to protect confidential information and manage sensitive employee data responsibly.
Workday experience, including HRIS transactions, reporting, and audits.
Advanced Excel or Google Sheets skills.
Experience partnering with payroll and benefits vendors.
Experience managing employment-based visa programs (such as H-1B), tracking case timelines, and working with immigration attorneys.
Hands-on experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support.
Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support.
Strong working knowledge of People Operations processes and HR shared-services environments.
Experience with ticket-based intake, triage, and resolution of Tier 2 requests, with appropriate escalation of more complex matters.
Ability to quickly learn and navigate HR systems; Workday experience is preferred.
Proficiency with spreadsheets and data-validation techniques.
Strong customer-service orientation with clear, professional, and empathetic communication.
Experience supporting U.S.-based employees and working with international employee populations or global teams.
Ability to explain policies and processes in a clear, accessible way.
High attention to detail and ability to identify data inconsistencies or process gaps.
Sound judgment when handling sensitive employee matters and confidential information.
Resourcefulness in researching answers and working through routine and moderately complex issues without relying on step-by-step direction.
Demonstrated ownership and follow-through, including tracking open items, communicating progress, documenting work, and confirming resolution.
Ability to prioritize effectively in a fast-paced, high-volume support environment.
Strong collaboration skills and comfort working across time zones and functions.
Proactive, adaptable, and comfortable operating in an evolving People Operations environment.
A quiet space to work and an internet connection of at least 30 Mbps download and 10 Mbps upload.