Quality Assurance Evaluator

PORCH 💚

. Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards .

Posted 11/11/2026full-timeRemote • ColombiaJunior💰 COP 2,600,000 - COP 3,400,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting audits and evaluations within the insurance sector, applying quality standards and delivering constructive feedback. Proficient in utilizing QMS platforms and AI tools to enhance productivity and maintain accurate documentation.

Highest-signal resume keywords

Quality Assurance ExperienceInsurance Operations KnowledgeProficiency In ExcelFamiliarity With QMS PlatformsStrong Attention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AuditingQuality Standards ApplicationDocumentation AccuracyData AnalysisFeedback Delivery

Soft Skills

Excellent Communication SkillsConstructive Feedback AbilityIndependent Work Capability

Tools & Technologies

QMS PlatformsAI ToolsReporting Dashboards

Industry Keywords

Insurance ProductsClaimsPolicy AdministrationUnderwritingCustomer Service

About the role

Key responsibilities & impact

Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards
Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns
Participate in calibration sessions with the QA Team Lead and fellow auditors to stay aligned on scoring interpretation
Deliver clear, constructive feedback on audit results to agents or process owners being evaluated
Identify recurring trends, error patterns, and improvement opportunities, and escalate them to the QA Team Lead
Maintain accurate, organized records of completed audits, scores, and supporting documentation
Stay current on process, product, and policy updates so evaluations reflect the latest standards
Share audit-based insights and real examples with Learning & Development to inform training content, without owning training design

Requirements

What you’ll need

Bachelor's degree, or equivalent experience, in Business, Insurance, or a related field (preferred)
At least 1 year of experience in quality assurance, auditing, or insurance operations (claims, underwriting, customer service, or policy administration)
Experience with U.S. insurance products, claims, or policy administration (preferred)
Familiarity with QMS platforms or AI-forward QA tools, such as automated scoring or speech/conversation analytics (preferred)
Comfort using AI tools in daily work to automate routine tasks and improve productivity (preferred)
Strong attention to detail and the ability to apply quality standards consistently
Excellent written and verbal English communication skills
Comfort giving and receiving feedback in a clear, constructive way
Proficiency in Excel, with comfort using QA or reporting dashboards
Ability to work independently and stay productive in a remote, distributed team environment
A quiet workspace
Internet connection of at least 30 Mbps download and 10 Mbps upload