Sales Representative

PORCH 💚

. Upsell additional services to existing customers .

Posted 9/16/2026full-timeRemote • ColombiaJuniorMid-Level💰 COP 4,000,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in upselling warranty products and managing customer relationships through effective communication and sales strategies. Proficient in utilizing CRM tools and Microsoft Office Suite to document and streamline the sales process.

Highest-signal resume keywords

Sales ExperienceHome Warranty SalesVerbal Communication SkillsCRM Tool ProficiencyMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementUpselling TechniquesFinancial Needs EvaluationScripted Sales CallsMulti-Step Sales Process

Soft Skills

Written Communication SkillsIndependent Work Ability

Tools & Technologies

CRM ToolsSalesforceMicrosoft Office Suite

Industry Keywords

Warranty ProductsCustomer Re-engagementInbound CallsOutbound CallsMicro-Warranty Products

About the role

Key responsibilities & impact

Upsell additional services to existing customers
Re-activate previously canceled warranty accounts by addressing cancellation reasons and offering a more affordable warranty option
Re-engage previously interested customers or customers actively shopping for a warranty by presenting a more affordable warranty solution
Receive inbound calls, request the customer’s reference number, and upsell micro-warranty products
Manage and document the sales process in the CRM tool
Make outbound calls from the calling queue
Evaluate consumers’ financial needs and identify where services can help
Use a script to guide each call and sell the service

Requirements

What you’ll need

At least 2 years of sales experience selling products/services over the phone or face-to-face
Previous experience selling home warranties or auto warranties is a plus
Strong verbal and written communication skills (English language proficiency)
Ability to work independently in a multi-step sales process and follow up with warm leads via phone or email
Familiarity with CRM tools like Salesforce
Proficiency in Microsoft Office Suite
A quiet space to work
Internet connection of at least 30 Mbps download / 10 Mbps upload

Benefits

Comp & perks

Monthly incentive bonus: COP 810,000 target, variable based on individual performance
Eligibility to receive sales incentives, subject to program guidelines and approvals
Fully remote work