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IT Governance and Operations Specialist
Porsche AG. Provide first- and second-level IT operations and end-user support for hardware, software, business applications and workplace technology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Operations, User Administration, and Microsoft 365 management, with a strong focus on process optimization and user support. Proficient in IT governance, risk management, and digital transformation initiatives, ensuring effective communication and relationship-building across diverse teams.
Highest-signal resume keywords
IT Operations ManagementMicrosoft 365 AdministrationIT Governance and Risk ManagementUser Support and TrainingProcess Optimization
ATS Keywords
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Hard Skills
IT OperationsUser AdministrationMicrosoft 365Infrastructure ManagementDigital TransformationIT Asset ManagementCompliance ActivitiesAccount ProvisioningAutomation SolutionsAI Solutions
Soft Skills
Excellent CommunicationInterpersonal SkillsProactive OwnershipRelationship BuildingMulticultural Collaboration
Certifications & Qualifications
University Degree in Information TechnologyUniversity Degree in Computer ScienceUniversity Degree in Information Systems
Industry Keywords
IT GovernanceRisk ManagementBusiness ContinuityOperational ReportingProcess Improvement
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide first- and second-level IT operations and end-user support for hardware, software, business applications and workplace technology
- Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations and compliance activities
- Oversee IT asset and licence management, including assets, licences, inventories, procurement and equipment lifecycle processes
- Coordinate employee IT lifecycle processes, including onboarding, transfers, offboarding, account provisioning, access management and asset recovery
- Maintain IT policies, procedures, documentation, governance registers and operational reporting
- Drive process optimisation and continuous improvement initiatives
- Leverage technology, automation and AI solutions to improve digital workplace effectiveness and operational efficiency
- Support user adoption through training, awareness programmes and IT communications
Requirements
What you’ll need- University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
- Minimum 2 years of relevant experience in IT operations, infrastructure and project management
- High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives
- Good IT governance, risk management and business continuity principles
- Excellent communication and interpersonal skills
- Strong command of spoken and written English
- Ability to work independently, accountably and proactively with a strong sense of ownership
- Ability to work effectively in a multicultural environment
- Ability to build strong relationships across all levels of the organisation
- Ability to deliver results with minimal supervision