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ServiceNow Developer – AI and Hyperautomation
Positivo S+. Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing solutions on the ServiceNow platform, with a strong focus on hyperautomation, Artificial Intelligence, and integration of enterprise ecosystems. Proficient in creating and optimizing workflows, machine learning models, and AI capabilities to enhance IT service management and self-service functionalities.
Highest-signal resume keywords
ServiceNow DevelopmentHyperautomation ImplementationMachine Learning Model TrainingIntegrationHub and REST/SOAP APIsGenerative AI Capabilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Script IncludesBusiness RulesClient ScriptsUI ActionsFlow DesignerPrompt EngineeringPredictive IntelligenceConversational Flows DevelopmentAI Search OptimizationData Governance
Tools & Technologies
ServiceNowNow AssistVirtual AgentNLUAzure OpenAIOpenAIVertex AIAnthropicIntegrationHubREST/SOAP APIs
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
ITSMCSMHRSDCreator ModulesCSDMCMDBService PortalNow Experience
Tech Stack
Tools & technologiesAzureITSMServiceNowSOAP
About the role
Key responsibilities & impact- Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence
- Create complex workflows and integrate enterprise ecosystems using Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer
- Implement and monitor Generative AI capabilities (Now Assist) across the ITSM, CSM, HRSD, and Creator modules, applying Prompt Engineering
- Create, train, and fine-tune Machine Learning models (Predictive Intelligence) for automated ticket routing and incident prevention
- Develop conversational flows in Virtual Agent, integrating NLU and LLMs for intelligent self-service
- Implement and optimize AI Search for self-service portals (Service Portal / Now Experience)
- Connect ServiceNow to external LLM services (Azure OpenAI, OpenAI, Vertex AI, Anthropic) via IntegrationHub and REST/SOAP APIs
- Ensure data and AI governance aligned with CSDM/CMDB architecture
Requirements
What you’ll need- Solid experience with core development on the ServiceNow platform (Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer)
- Hands-on experience with native AI capabilities in the ecosystem (Now Assist, Virtual Agent, NLU, or Predictive Intelligence)
- Strong command of integrations through IntegrationHub and REST/SOAP APIs
- Bachelor’s degree or higher
- 3–5 years of professional experience
- ServiceNow partnership experience (e.g., Altar, OPA) is a plus
- Experience with Now Assist for Creator and AI Search is a plus
Benefits
Comp & perks- Medical and dental plans
- Life insurance
- Meal and food allowances
- Transportation allowance
- Discount Club
- Access to Wellhub (gyms) and Mente Tranquila
- Discounts on Positivo products
- University partnership