Positivo S+

AI Engineer

• Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence
• Design and implement customized solutions using Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer
• Configure, customize, and monitor Now Assist (Generative AI) use cases across modules such as ITSM, CSM, HRSD, and Creator
• Optimize the use of ServiceNow’s native Prompt Engineering capabilities to generate incident summaries, automated responses, code, and contextual recommendations
• Create, train, and fine-tune Machine Learning models for automated ticket routing, pattern detection, and incident prevention
• Develop conversational flows in Virtual Agent, integrating NLU and LLMs for self-service and intelligent request resolution
• Implement and optimize AI Search for self-service portals (Service Portal / Now Experience)
• Use AI-assisted tools for JavaScript code generation, automated workflow creation, and testing
• Connect ServiceNow to external AI services through IntegrationHub and REST/SOAP APIs
• Ensure AI and data governance, complying with privacy and information security requirements and alignment with CSDM/CMDB architecture

ServiceNow Developer – AI and Hyperautomation

Security Analyst

• Act as an N2 analyst in the SOC, conducting security incident analysis, investigation, and response during the night shift
• Monitor and correlate events using SIEM, EDR/XDR, and other security solutions
• Identify threats and prioritize responses based on severity and impact
• Investigate alerts, analyze logs and indicators of compromise, and distinguish false positives from genuine incidents
• Execute containment actions and support the eradication and recovery of affected environments
• Provide technical support to N1 analysts, guiding ticket triage, handling, and escalation
• Engage specialists, leadership, and environment owners according to the escalation matrix and incident severity
• Record evidence, actions taken, and recommendations in tickets, ensuring traceability and SLA compliance
• Prepare technical reports and contribute to root cause analyses, post-mortems, and improvement plans
• Contribute to updating playbooks, operating procedures, and detection rules
• Conduct shift handovers, communicating ongoing incidents, outstanding items, risks, and next steps
• Comply with the Information Security Policy, Code of Conduct, and Integrated Management System guidelines
• Protect the confidentiality of information and access credentials

ServiceNow Developer – AI and Hyperautomation

Information Security Analyst, Mid-Level