Junior Service Analyst

Positivo Tecnologia

. Prepare monthly reports on the department’s activities, documenting occurrences related to the company’s products, including requests, complaints, and actions taken, to support decision-making.

Posted 9/29/2026full-timeCuritiba • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, after-sales support, and warranty management while effectively managing service tickets and preparing detailed management reports. Proficient in utilizing Microsoft Office and ERP systems to enhance operational efficiency and ensure compliance with established processes.

Highest-signal resume keywords

Customer Service ManagementWarranty ManagementService Ticket AdministrationMicrosoft Office ProficiencySAP Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

After-Sales ServicePerformance Indicator MonitoringManagement ReportingWarranty AnalysisInventory Control

Soft Skills

Analytical Problem SolvingOrganizational SkillsRelationship Management

Tools & Technologies

SAPPower BIMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Technical AssistanceService Level AgreementsContractual ObligationsCustomer Follow-UpProcess Improvement

Tech Stack

Tools & technologies

ERPPython

About the role

Key responsibilities & impact

Prepare monthly reports on the department’s activities, documenting occurrences related to the company’s products, including requests, complaints, and actions taken, to support decision-making.
Provide after-sales service to customers, offering support for repair, refurbishment, installation, and inspection requests involving machines, equipment, and tools, in accordance with contractual and legal obligations.
Manage service tickets with the Technical Assistance network by receiving, analyzing, and monitoring requests and complaints, ensuring effective solutions and compliance with established SLAs.
Administer product warranty processes, monitoring installations, service visits, and billing, while ensuring compliance with defined procedures.
Perform administrative activities related to service tickets, including warranty analysis, inventory control, and monitoring parts sales.
Maintain regular contact with customers to follow up on requests and provide status updates on service cases.
Support the management and monitoring of service tickets, ensuring compliance with deadlines and excellence in customer service.
Work in an organized and analytical manner to resolve problems, contributing to the continuous improvement of departmental processes.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Accounting, Economics, Engineering, or related fields.
Experience in customer service and relationship management with customers and Technical Assistance providers, including service ticket follow-up, request handling, and support in resolving issues.
Advanced knowledge of Microsoft Office (Excel, Word, and PowerPoint).
Experience managing methodical processes, ensuring organization, consistency, and completion of all required steps.
Knowledge of SAP or another ERP system.
Intermediate to advanced Spanish.
Experience with after-sales service, warranty management, and performance indicator monitoring.
Experience preparing management reports.
Preferred: knowledge of Power BI.
Preferred: knowledge of Python.

Benefits

Comp & perks

Health and dental insurance plans
Zenklub: health and wellness platform, including psychological counseling
Casa da Saúde: medical and dental appointments, as well as clinical examinations
Gympass
On-site cafeteria
Pharmacy discounts
Medical Emergencies: health plan partnership providing in-home or telephone care
Semi-flexible working hours
Hybrid work model
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) for employees and dependents
Saber Mais: Professional Development Portal
Discounts at Colégio Positivo for employees’ children
Profit-sharing program (PPR)
Good Card: benefits card accepted at more than 130,000 establishments
Life insurance
Payroll-deducted loan
Transportation allowance or parking
Parceiro Positivo: website offering discounts on our products