Positivo Tecnologia

Cloud Engineer

• Serve as the primary technical authority for building the Private Cloud Platform
• Design and assume technical ownership of the end-to-end architecture of the Private Cloud Platform
• Define the platform’s Kubernetes, virtualization, and hyperconverged infrastructure architecture
• Architect Ceph-based distributed storage, including replication, resilience, and performance tuning
• Design high-availability and multi-site topologies, as well as Disaster Recovery strategies (RPO/RTO)
• Define security, identity management, multi-tenant isolation, and compliance standards for isolated environments
• Establish Infrastructure as Code (IaC) and observability standards
• Provide technical support to the engineering team by reviewing solutions and promoting best practices
• Evaluate technologies, vendors, and solutions within the cloud-native ecosystem
• Integrate infrastructure, virtualization, Kubernetes, distributed storage, networking, security, observability, and automation
• Make technical decisions and provide technical leadership in building a critical, large-scale environment

Cloud Architect

Infrastructure Engineer

• Build, operate, and maintain the Private Cloud Platform’s compute, network, and storage infrastructure
• Develop and maintain Infrastructure as Code pipelines using Terraform/OpenTofu and Ansible
• Implement automation for the Kubernetes cluster lifecycle, including provisioning, upgrades, and scaling
• Operate and support Ceph-based distributed storage, ensuring data performance, integrity, and availability
• Ensure high availability, resilience, and service continuity in production
• Configure and evolve the observability stack for metrics, logs, alerts, and tracing
• Troubleshoot incidents involving Linux, networking, storage, and Kubernetes
• Document processes, standards, and operating procedures
• Become part of the founding team for Positivo Tecnologia’s strategic initiative to build its Private Cloud Platform

Communications

• Plan communication and content initiatives and strategies
• Plan, create, and publish content for social media, blogs, campaigns, and other digital channels
• Liaise with teams such as Product and Sales to gather information, identify opportunities, and turn them into relevant topics and content
• Take a proactive, leading role in identifying and generating new communication needs
• Coordinate the content production workflow with the internal team and external partners/vendors
• Ensure the organization, quality, and consistency of deliverables while managing a significant volume of content
• Monitor the performance of produced content, using data and metrics to support decision-making and propose improvements
• Navigate different systems and information sources to gather data supporting the development of communications
• Ensure content is aligned with the brands’ identity, positioning, and strategies
• Monitor trends, formats, language, and behavior on social media, bringing new ideas and opportunities to the content strategy

Senior Communications Analyst

Assistant

• Support and monitor customer service processes, acting as a liaison between customers, technical service centers, and internal teams
• Respond to requests from customers and authorized technical service centers
• Interpret requests and direct them toward appropriate solutions
• Track and coordinate service tickets from initiation through resolution
• Ensure deadlines are met and internal and external processes are properly monitored
• Review documentation and invoices
• Ensure high-quality customer service based on relevant performance indicators
• Contribute to the organization and improvement of customer service processes

Service Assistant

Security Analyst

• Support LGPD and Privacy initiatives, including personal data mapping, responding to data subject rights requests (DSRs), and conducting data protection-related contract reviews
• Lead Privacy by Design and Security by Design assessments for projects and new solutions
• Maintain and continuously improve the Information Security Management System (ISMS), supporting ongoing compliance with ISO 27001
• Plan and conduct internal audits, gather evidence, document nonconformities, and monitor the related action plans
• Draft, review, and maintain up-to-date Information Security and Privacy policies, standards, and procedures
• Manage the Information Security and Privacy risk management lifecycle, from identification through treatment and monitoring
• Conduct risk assessments for vendors, partners, and new solutions
• Serve as the focal point for customer and regulatory audits
• Monitor risk and compliance indicators, including KPIs and KRIs, supporting the preparation of reports and executive presentations
• Provide internal consulting to business areas and support Information Security and Privacy awareness initiatives

Senior Information Security Analyst

Analyst

• Prepare monthly reports on the department’s activities, documenting occurrences related to the company’s products, including requests, complaints, and actions taken, to support decision-making.
• Provide after-sales service to customers, offering support for repair, refurbishment, installation, and inspection requests involving machines, equipment, and tools, in accordance with contractual and legal obligations.
• Manage service tickets with the Technical Assistance network by receiving, analyzing, and monitoring requests and complaints, ensuring effective solutions and compliance with established SLAs.
• Administer product warranty processes, monitoring installations, service visits, and billing, while ensuring compliance with defined procedures.
• Perform administrative activities related to service tickets, including warranty analysis, inventory control, and monitoring parts sales.
• Maintain regular contact with customers to follow up on requests and provide status updates on service cases.
• Support the management and monitoring of service tickets, ensuring compliance with deadlines and excellence in customer service.
• Work in an organized and analytical manner to resolve problems, contributing to the continuous improvement of departmental processes.

Junior Service Analyst

Pricing Analyst

• Develop, analyze, and implement pricing, cost, margin, and price list policies
• Turn data into strategic analyses and insights to support decision-making
• Develop, implement, and maintain Artificial Intelligence agents to automate pricing processes and support commercial and financial analyses
• Manage sales orders, master data, and reconciliations related to commercial variables
• Ensure the application of commercial, financial, and tax conditions
• Propose continuous improvements to pricing processes and internal controls
• Work with data, profitability, and process improvement in São Paulo, SP

Pricing Analyst (Mid-Level)

Project Manager

• Manage technology projects, including hardware and software, from demand definition through implementation and stabilization
• Serve as the daily point of contact for clients, helping resolve or escalate issues
• Work with multidisciplinary Software, Hardware, Engineering, and Operations teams to organize and prioritize requirements
• Support user acceptance testing, pilots, integrations, and rollouts of new projects
• Identify risks and bottlenecks and propose solutions
• Maintain organized status reports for management oversight

Project Analyst, Mid-Level

Accounting Manager

• Manage the company’s accounting processes, ensuring the quality of financial information, compliance with ancillary reporting obligations, and adherence to applicable accounting standards.
• Perform accounting entries, classifications, and reconciliations for balance sheet and income statement accounts.
• Execute and support monthly, quarterly, and annual accounting close processes.
• Prepare and analyze financial statements, ensuring compliance with applicable accounting standards and CPC guidelines.
• Prepare, validate, and support the submission of ECD (Digital Bookkeeping—Brazilian digital accounting reporting).
• Support internal and external audits by providing the required information, reports, and documentation.
• Perform accounting analyses related to fixed assets, intangible assets, prepaid expenses, and other balance sheet transactions.
• Prepare trial balances, management reports, accounting schedules, and control reports.
• Provide technical support to internal departments, answering questions and assisting with accounting-related requests.
• Participate in continuous improvement initiatives, process automation, and the implementation of new technologies within the accounting function.

Senior Accounting Analyst

• Develop and maintain applications for the Android platform.
• Work on the development of solutions for point-of-sale (POS) terminals.
• Participate in the analysis, development, testing, and enhancement of products.
• Collaborate with multidisciplinary teams on national and international projects.
• Support the technological advancement of solutions by proposing improvements and new approaches.
• Work independently to organize and carry out day-to-day activities.