Service Assistant

Positivo Tecnologia

. Support and monitor customer service processes, acting as a liaison between customers, technical service centers, and internal teams .

Posted 9/29/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service processes, ensuring effective communication between customers and technical service teams while maintaining high-quality service standards. Proficient in tracking service tickets and improving administrative routines to enhance overall customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyStrong Communication SkillsInterpersonal SkillsBasic Spanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Customer Service ProcessesService Ticket CoordinationPerformance IndicatorsDocumentation ReviewAdministrative Routines

About the role

Key responsibilities & impact

Support and monitor customer service processes, acting as a liaison between customers, technical service centers, and internal teams
Respond to requests from customers and authorized technical service centers
Interpret requests and direct them toward appropriate solutions
Track and coordinate service tickets from initiation through resolution
Ensure deadlines are met and internal and external processes are properly monitored
Review documentation and invoices
Ensure high-quality customer service based on relevant performance indicators
Contribute to the organization and improvement of customer service processes

Requirements

What you’ll need

High school diploma
Experience in customer service or administrative routines
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Strong communication and interpersonal skills
Basic or intermediate Spanish

Benefits

Comp & perks

Health and dental insurance
Zenklub: health and wellness platform, including psychological support
Casa da Saúde: medical and dental consultations, as well as clinical exams
Gympass
On-site cafeteria
Pharmacy discounts
Medical Emergencies: health plan partnership providing in-home or telephone care
Semi-flexible working hours
Hybrid work
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) for employees and dependents
Saber Mais: professional development portal
Discounts at Colégio Positivo for employees’ children
Profit-sharing program (PPR)
Good Card: benefits card accepted at more than 130,000 establishments
Life insurance
Payroll-deducted loan
Private pension plan
Transportation allowance or parking
Parceiro Positivo: website offering discounts on our products