Technical Support Representative, Call Center

Positivo Tecnologia

. Assist customers by answering questions about Positivo Tecnologia products and services; .

Posted 10/30/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in utilizing technology and systems to enhance service quality while adhering to company policies and safety practices.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsStrong Communication SkillsOrganizational SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Skills

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer ServiceService QualitySafety PracticesRisk PreventionCompany Policies

About the role

Key responsibilities & impact

Assist customers by answering questions about Positivo Tecnologia products and services;
Record, analyze, and route requests through the internal system;
Identify issues and seek fast, effective solutions for customers;
Follow departmental procedures and guidelines to ensure service quality;
Comply with the company’s policies, standards, and processes;
Work in accordance with safety and risk prevention practices.

Requirements

What you’ll need

High school diploma;
Experience in customer service and problem-solving;
Basic computer skills;
Strong communication and organizational skills;
Comfortable working with systems and technology;
Availability to work Monday through Friday, during a shift scheduled between 8:00 a.m. and 8:00 p.m.

Benefits

Comp & perks

Health and dental insurance plans
Zenklub: health and wellness platform, including psychological support
Casa da Saúde: medical and dental consultations, as well as clinical examinations
Gympass
On-site cafeteria
Meal voucher
Pharmacy discounts
Medical Emergencies: health-plan service providing in-home or telephone care
Semi-flexible working hours
Hybrid work
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) for employees and dependents
Saber Mais: Professional Development Portal
Discounts at Colégio Positivo for employees’ children
Profit-Sharing Program (PPR)
Good Card: benefits card accepted at more than 130,000 establishments
Life insurance
Payroll-deducted loan
Private pension plan
Transportation allowance or parking
Parceiro Positivo: website offering discounts on our products