Manager, Data and Analysis

Postpartum Support International

. Oversee and manage the Hotline’s data collection systems, telecommunications platforms, and integrations .

Posted 10/22/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data collection, analysis, and reporting, with a strong focus on data governance and quality control. Proficient in leading teams and managing multiple priorities in a fast-paced environment while effectively communicating complex data insights.

Highest-signal resume keywords

Data Collection ManagementStatistical AnalysisData VisualizationTeam LeadershipData Governance Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData ManagementStatistical MethodsKPI TrackingData Quality ChecksPerformance DashboardsData ReportingTrends ProjectionData Instruments DesignData Validation Protocols

Soft Skills

Excellent Communication SkillsAttention to DetailAdaptabilityTraining and DevelopmentCollaboration

Tools & Technologies

Data Collection PlatformsReporting ToolsTelecommunications SystemsCRM SystemsGoogle SuiteData Visualization ToolsPerformance Dashboards

Certifications & Qualifications

Master's Degree in Relevant FieldNon–Sensitive Tier II Background Check

Industry Keywords

Public HealthSocial ScienceData ScienceContact Center EnvironmentQuality Control ProceduresContinuous ImprovementEmergency Response Coordination

About the role

Key responsibilities & impact

Oversee and manage the Hotline’s data collection systems, telecommunications platforms, and integrations
Lead the design and continuous improvement of data collection processes, instruments, tools, and workflows
Research, evaluate, and implement technical improvements to data collection and telecommunications systems
Establish and enforce data governance standards, validation protocols, naming conventions, and quality control procedures
Develop and maintain routine reports for internal assessment, data quality checks, KPI tracking, and external requests
Lead system enhancements aligned with stakeholder requirements for data collection, retention, and analysis
Conduct robust analysis of Hotline data to identify trends, patterns, anomalies, and actionable insights
Track real-time and historical metrics, identify risks to service levels, and escalate issues
Design and maintain performance dashboards and data visualizations
Develop and maintain distributable datasets for evaluation, planning, and reporting
Lead monthly, quarterly, mid-year, annual, and end-of-year reporting deliverables
Manage ad hoc data reports and requests from HRSA, PSI leadership, and the Project Director
Provide regular data updates and translate complex findings into actionable summaries
Directly supervise the CQI Specialist and support professional development
Conduct quarterly training and refresher sessions in data collection, reporting, and analysis
Participate in Hotline meetings and collaborate with functional leads, PSI staff, committees, boards, external organizations, and HRSA stakeholders
Review incident reports for data quality and accuracy

Requirements

What you’ll need

Master's degree required in a relevant field (public health, social science, statistics, data science, or related discipline)
Minimum four (4) years of experience with a focus on data and statistical analysis, analytic methods, and data management
Minimum one (1) year of experience in data/metrics analysis and trends projection for a call center, hotline, or comparable contact center environment
Demonstrated experience managing or leading teams in data utilization, analysis, and reporting
Training or demonstrated experience in visual design, interaction design, data visualization, or similar disciplines
Proficiency in data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems
Ability to manage multiple concurrent priorities with minimal supervision in a fast-paced, remote environment
Excellent verbal and written communication skills; ability to translate complex data findings for diverse audiences
Strong attention to detail; adaptable and flexible in response to evolving program needs
Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS
Must commit to the Postpartum Support International vision and mission
Must possess and maintain optimal high-speed internet
Ability to travel as required for conferences, training, and other events
Ability to work flexible hours, including non-traditional schedules as needed
Excellent computer proficiency, including Google Suite and relevant databases/data systems
Access to a quiet, secure, private office space for remote work
Maintain 24/7 mobile availability for emergency response coordination and continuity of operations as a key personnel designee
Ability to safely and successfully perform essential job functions and meet productivity standards
Ability to sit, stand, walk, speak, hear, use a computer keyboard, and read a computer screen

Benefits

Comp & perks

Fully remote, asynchronous work environment
Ongoing professional development opportunities
Medical, dental, and vision coverage
Paid vacation (two weeks), holidays, sick leave, and personal days (three)
Inclusive parental leave (twelve weeks)
Resources to help balance family responsibilities
Retirement plan with organization-provided match
Healthy work-life balance