Postpartum Support International

Counselor

• Answer incoming telephone, text, and chat inquiries
• Conduct assessments to determine the nature of contacts
• Provide immediate psychosocial support, evidence-based information, and brief interventions
• Educate help-seekers about perinatal mental health resources and services
• Refer help-seekers to appropriate services and resources in approved directories
• Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce
• Follow established documentation policies and procedures
• Maintain professionalism in the virtual workspace and communication platforms
• Engage with the remote team through Slack and other assigned channels while on shift
• Protect help-seeker privacy and confidentiality
• Attend scheduled meetings, trainings, and development exercises for the Hotline project

Explore Overnight Hotline Counselor at Postpartum Support International. Review requirements and application details.

Overnight Hotline Counselor

Data Scientist

• Oversee and manage the Hotline’s data collection systems, telecommunications platforms, and integrations
• Lead the design and continuous improvement of data collection processes, instruments, tools, and workflows
• Research, evaluate, and implement technical improvements to data collection and telecommunications systems
• Establish and enforce data governance standards, validation protocols, naming conventions, and quality control procedures
• Develop and maintain routine reports for internal assessment, data quality checks, KPI tracking, and external requests
• Lead system enhancements aligned with stakeholder requirements for data collection, retention, and analysis
• Conduct robust analysis of Hotline data to identify trends, patterns, anomalies, and actionable insights
• Track real-time and historical metrics, identify risks to service levels, and escalate issues
• Design and maintain performance dashboards and data visualizations
• Develop and maintain distributable datasets for evaluation, planning, and reporting
• Lead monthly, quarterly, mid-year, annual, and end-of-year reporting deliverables
• Manage ad hoc data reports and requests from HRSA, PSI leadership, and the Project Director
• Provide regular data updates and translate complex findings into actionable summaries
• Directly supervise the CQI Specialist and support professional development
• Conduct quarterly training and refresher sessions in data collection, reporting, and analysis
• Participate in Hotline meetings and collaborate with functional leads, PSI staff, committees, boards, external organizations, and HRSA stakeholders
• Review incident reports for data quality and accuracy

Explore Manager, Data and Analysis at Postpartum Support International. Review requirements and application details.

Open roles

Overnight Hotline Counselor

Manager, Data and Analysis