Overnight Hotline Counselor

Postpartum Support International

. Answer incoming telephone, text, and chat inquiries .

Posted 10/26/2026full-timeRemote • Oregon • United StatesJuniorMid-Level💰 $71,186 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise as a Licensed Mental Health Clinician or equivalent, providing psychosocial support and education on perinatal mental health. Proficient in case documentation and communication tools while maintaining confidentiality and professionalism in a remote environment.

Highest-signal resume keywords

Licensed Mental Health ClinicianTwo Years' Experience in Maternal and Child HealthProfessional Liability Insurance CoverageProficiency in Microsoft Office and Google WorkspacePostpartum Support International Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Psychosocial SupportCase DocumentationConflict ManagementMultitaskingAdaptability

Soft Skills

ProfessionalismCommunicationIndependence

Tools & Technologies

SalesforceSlackZoomInternet BrowsersSearch Directories

Certifications & Qualifications

Licensed Healthcare ProfessionalNational or State-Certified DoulaLactation ConsultantChildbirth EducatorPeer Specialist

Industry Keywords

Perinatal Mental HealthMaternal and Child HealthPrivacy and ConfidentialityADA ComplianceBackground Check

About the role

Key responsibilities & impact

Answer incoming telephone, text, and chat inquiries
Conduct assessments to determine the nature of contacts
Provide immediate psychosocial support, evidence-based information, and brief interventions
Educate help-seekers about perinatal mental health resources and services
Refer help-seekers to appropriate services and resources in approved directories
Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce
Follow established documentation policies and procedures
Maintain professionalism in the virtual workspace and communication platforms
Engage with the remote team through Slack and other assigned channels while on shift
Protect help-seeker privacy and confidentiality
Attend scheduled meetings, trainings, and development exercises for the Hotline project

Requirements

What you’ll need

Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional, or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
Two years’ work experience in your profession, working with the maternal and child health population
Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate
Proficiency using Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories
Ability to manage conflict and tolerate distress while assisting help-seekers
Ability to multitask and handle unpredictable and high-acuity contacts in a mental health environment
Ability to work independently and complete assignments within established instructions and practices
Ability to adapt to immediate changes in policies, procedures, processes, and guidance
Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS
Must complete all required Postpartum Support International training
Must be able to commit to PSI’s vision and mission
Must possess high internet speeds
Must use a quiet and secure office space for privacy and confidentiality
Ability to meet ADA and other federal, state, and local standards
Ability to sit, stand, walk, speak, hear, use a computer extensively, and read a computer screen
A related bachelor’s degree is preferred

Benefits

Comp & perks

A deep commitment to fostering a culture where everyone feels respected, valued, and supported
A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance
Ongoing professional development opportunities
Medical, dental, and vision coverage
Paid time off, including two weeks of vacation, holidays, sick leave, and three personal days
Twelve weeks of inclusive parental leave
Resources to help balance family responsibilities
Comprehensive retirement plan with an organization-provided match