Account Management, Team Assistant

Pottermore Publishing

. Provide comprehensive administrative support to the Pottermore team, including the Managing Director .

Posted 11/3/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, including diary management, expense tracking, and team onboarding. Proficient in maintaining organized records and fostering relationships with internal and external stakeholders.

Highest-signal resume keywords

Diary ManagementRelationship-BuildingMicrosoft Office ProficiencyAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Expense TrackingMeeting SchedulingContract ManagementData InterpretationOnboarding Coordination

Soft Skills

Communication SkillsProactive AttitudeAdaptabilityTrustworthinessPositive Attitude

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsSharePointCo-Pilot

Industry Keywords

PublishingAccount ManagementMediaEntertainmentEvent Management

About the role

Key responsibilities & impact

Provide comprehensive administrative support to the Pottermore team, including the Managing Director
Manage the Managing Director’s diary and provide administrative support to the wider Pottermore Leadership Team
Prepare, plan and schedule meetings for the Leadership and Account Management teams
Manage industry event travel and entertainment bookings, including tickets, flights, visas, hotels and restaurants
Ensure travel budgets and policies are adhered to
Process and track expenses accurately
Plan team social activities such as the Summer Picnic and Christmas lunch
Oversee team onboarding by scheduling welcome meetings and maintaining onboarding presentations and documents
Support the wider administrative team with front office duties, desk bookings and ad-hoc tasks and projects
Maintain monthly communication with publishing, retail and library partners through partner newsletters
Maintain records of commercial terms and upload documents to the contract management system
Work with Finance to ensure sales reports are received and invoices are processed promptly
Respond to and route Publishing Inbox queries
Support or manage relationships with smaller accounts through regular online meetings
Maintain organised team folders on the server

Requirements

What you’ll need

Previous team assistant experience, including managing fast-changing diaries, is preferable
Strong relationship-building skills, with confidence working across internal and external teams
Interest in account management or sales within media, publishing or entertainment
Inquisitive and comfortable interpreting numerical data
Excellent written and verbal communication skills
Highly organised, accurate and reliable, with strong attention to detail
Able to prioritise effectively and stay calm in a fast-paced, changing environment
Proactive, adaptable and solutions focused
Friendly, confident and approachable, with a positive attitude
Trustworthy and discreet when handling sensitive information
Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint)
Knowledge of Teams, SharePoint and Co-Pilot is a plus
Prior publishing experience, or an interest in Harry Potter, is an advantage
Must be able to work in London, United Kingdom

Benefits

Comp & perks

Company Bonus Scheme
33 days holiday (including bank holidays)
Group Pension Plan where we contribute 5%
Life Assurance of 4 times salary
Health Insurance (currently with Vitality)
Medicash Cashback Plan
Harry Potter Franchise Partner discounts
A free ticket to see both parts of Harry Potter & The Cursed Child
Annual Creative Bursary
Season Ticket Loan
Cycle Scheme
Hybrid working (London)