Customer Technical Support Engineer – SCADA, EMS

Power Factors

. Provide remote technical guidance to customers .

Posted 9/18/2026full-timeAthens • GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SCADA systems, technical support, and troubleshooting within the renewable energy sector, while effectively communicating technical concepts to diverse audiences. Proven ability to manage multiple support requests and maintain high customer service standards in a fast-paced environment.

Highest-signal resume keywords

SCADA Systems ExpertiseTechnical Support ExperienceProblem-Solving SkillsCommunication SkillsRenewable Energy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SCADA SystemsNetwork ProtocolsData AcquisitionRemote Monitoring TechnologiesLinux SystemsDiagnostic TestingConfiguration ChangesTroubleshootingTechnical DocumentationTicketing Systems

Soft Skills

Customer Service MindsetOrganizational SkillsCritical ThinkingFlexibilityProfessional Attitude

Tools & Technologies

Ticketing SystemsCRM ToolsCloud InfrastructureSaaS Platforms

Industry Keywords

Renewable EnergyPhotovoltaic SystemsEnergy Storage SystemsSolar EnergyWind Energy

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Provide remote technical guidance to customers
Troubleshoot hardware, software, firmware, network, SCADA/EMS, and cloud infrastructure issues
Serve as the first point of contact for support requests via phone and ticketing systems
Triage, prioritize, and categorize issues based on severity, customer impact, and SLAs
Collect and document symptoms, error messages, logs, and prior troubleshooting steps
Communicate ticket progress, updates, and resolution status to customers
Escalate critical issues to Tier 2/3, Engineering, Product, and SCADA Delivery teams
Own issues from intake through resolution and coordinate internal collaboration
Identify and resolve data-flow interruptions from remote SCADA sites to the SaaS platform
Execute diagnostic tests, apply configuration changes, and provide solutions for known issues
Coordinate RMAs for hardware failures in accordance with warranty and repair policies
Maintain accurate support tickets and contribute to knowledge-base articles
Provide feedback to engineering and product teams
Participate in rotating on-call coverage, standups, case reviews, and training sessions

Requirements

What you’ll need

Bachelor’s degree or equivalent in Electrical Engineering, Renewable Energy, Computer Science, or a related technical field
2+ years of experience in SCADA delivery, technical support, or a similar customer-facing role, particularly with SCADA systems in the renewable energy industry
Strong understanding of SCADA systems, network protocols, data acquisition, and remote monitoring technologies
Familiarity with renewable energy sources, including solar, wind, and energy storage systems, is highly desirable
Excellent problem-solving skills and ability to think critically under pressure
Strong verbal and written communication skills, with ability to convey technical concepts to non-technical users
Ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously
Experience with ticketing systems and CRM tools is a plus
Flexibility and strong customer service mindset
Familiarity with photovoltaic system construction and terminology
Positive and professional attitude
High level of organizational skills and ability to multitask
Experience with Linux systems is a plus

Benefits

Comp & perks

Opportunities for professional growth and development
Dynamic, collaborative, and purpose-driven work environment
Work contributing to clean energy solutions and global sustainability initiatives
Hybrid work arrangement
Rotating on-call schedule supporting customers outside standard business hours