Power Factors

Implementation Specialist

• Own the technical delivery of renewable energy asset onboarding, partnering with the PS Project Manager on scope, timeline, customer expectations, day-to-day execution, and quality
• Serve as the technical point of contact for customers during onboarding
• Translate site-specific hierarchy, tagging, and data connectivity requirements into the Unity APM SaaS platform
• Establish and troubleshoot connectivity between renewable sites and the platform, including on-prem historian/SCADA integrations, cloud-to-cloud APIs, and file-based ingestion
• Configure asset hierarchy, KPI calculations, and alarm logic for solar PV, wind, and battery energy storage systems
• Validate signal quality and calculation accuracy through structured site testing
• Identify and triage missing data, out-of-range values, misconfigured tags, and incorrect KPI outputs
• Lead customers through user acceptance testing, explain performance results, and resolve discrepancies
• Contribute to internal process, tooling, and data quality improvements across the implementation lifecycle

Implementation Engineer

• Lead end-to-end implementations for utility-scale solar, wind, and BESS customers
• Serve as the domain authority for technically sophisticated customers and platform output interpretation
• Lead technical discovery workshops
• Translate operational requirements and designs into platform configuration covering KPIs, dashboards, analytics, data onboarding, and integrations
• Review and validate implementation deliverables for technical accuracy
• Ensure configured data structures and analytics outputs align with industry standards and customer expectations
• Drive UAT and production readiness through Technical Support handoff
• Mentor implementation engineers on renewable energy fundamentals
• Improve implementation methodology, solution design templates, Professional Services runbooks, and validation standards
• Surface renewable industry requirements and field observations to Product and Engineering

Principal Implementation Engineer

Support Engineer

• Provide remote technical guidance to customers
• Troubleshoot hardware, software, firmware, network, SCADA/EMS, and cloud infrastructure issues
• Serve as the first point of contact for support requests via phone and ticketing systems
• Triage, prioritize, and categorize issues based on severity, customer impact, and SLAs
• Collect and document symptoms, error messages, logs, and prior troubleshooting steps
• Communicate ticket progress, updates, and resolution status to customers
• Escalate critical issues to Tier 2/3, Engineering, Product, and SCADA Delivery teams
• Own issues from intake through resolution and coordinate internal collaboration
• Identify and resolve data-flow interruptions from remote SCADA sites to the SaaS platform
• Execute diagnostic tests, apply configuration changes, and provide solutions for known issues
• Coordinate RMAs for hardware failures in accordance with warranty and repair policies
• Maintain accurate support tickets and contribute to knowledge-base articles
• Provide feedback to engineering and product teams
• Participate in rotating on-call coverage, standups, case reviews, and training sessions

Customer Technical Support Engineer – SCADA, EMS

Learning and Development

• Conduct needs assessments and translate leadership competencies and soft skills into clear, measurable learning objectives
• Design scaffolded, microlearning-first learning solutions using modular, sequenced units
• Develop eLearning content compatible with TalentLMS as SCORM 1.2 or xAPI packages
• Produce videos and other short-format digital assets
• Design live and virtual training decks and facilitator session materials
• Facilitate live sessions when comfortable and available
• Apply instructional design best practices across analysis, design, development, and evaluation
• Build formative and summative assessments and evaluation approaches focused on behavior application
• Ensure content is accessible, inclusive, and consistent with adult learning principles
• Follow established brand and style guidelines across decks, videos, and eLearning content
• Collaborate with internal stakeholders and subject-matter experts to validate content
• Participate in HR leadership team review and approval cycles
• Manage workback schedule and deliverables with regular check-ins
• Deliver tested, functional SCORM 1.2 or xAPI-compliant microlearning modules in TalentLMS
• Build a library of leadership microlearning videos
• Produce facilitator-ready live training decks and session plans
• Develop supporting assessment and evaluation materials

Implementation Engineer

Principal Implementation Engineer

Customer Technical Support Engineer – SCADA, EMS

Consultant principal en conception pédagogique, Senior Instructional Design