Customer Service Representative

Power Finance Texas

. Provide timely and professional support to customers via phone, email, and digital communication channels .

Posted 9/15/2026full-timeRemote • Colorado • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, problem resolution, and adherence to regulatory requirements. Proficient in managing multiple priorities while maintaining professionalism and attention to detail in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProficiency With CRM PlatformsExperience In Consumer LendingBilingual Proficiency (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportLoan Application AssistancePayment ProcessingRecord KeepingRegulatory Compliance

Soft Skills

Attention To DetailProfessionalismIntegrityProblem ResolutionTime Management

Tools & Technologies

CRM PlatformsMicrosoft Office ApplicationsCustomer Support TechnologiesTicketing Systems

Industry Keywords

Financial ServicesCall Center EnvironmentConsumer LendingBanking

About the role

Key responsibilities & impact

Provide timely and professional support to customers via phone, email, and digital communication channels
Assist with loan applications, account inquiries, payment processing, and general service requests
Communicate loan terms, repayment options, and company policies clearly and accurately
Resolve customer concerns efficiently, escalating complex matters as appropriate
Maintain detailed and accurate records of all customer interactions within internal systems
Adhere to all company policies, procedures, and applicable regulatory requirements
Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
Strong verbal and written communication skills
Demonstrated ability to manage multiple priorities in a remote, structured work environment
Proficiency with computer systems, including CRM platforms and Microsoft Office applications
High level of professionalism, integrity, and attention to detail
Reliable internet connection
Dedicated workspace
Adherence to scheduled shifts
Experience in consumer lending, banking, or financial services preferred
Bilingual proficiency (English/Spanish) preferred
Familiarity with customer support technologies and ticketing systems preferred

Benefits

Comp & perks

Monthly bonus opportunities based on productivity and quality metrics
Comprehensive medical, dental, and vision coverage
Paid time off, including vacation, sick leave, and company holidays
Remote work flexibility within a structured environment
Paid training and ongoing professional development
Opportunities for internal advancement