Power Finance Texas

Loan Specialist

• Review loan applications and supporting documentation for completeness and accuracy
• Verify customer information in accordance with established procedures
• Coordinate with underwriting, customer service, and funding teams
• Identify missing or inconsistent information and obtain necessary documentation
• Maintain accurate electronic loan files and records
• Monitor applications throughout the processing workflow
• Communicate professionally with customers regarding documentation and application status
• Follow company policies, procedures, and applicable regulatory requirements
• Meet established accuracy, productivity, and service standards
• Support the lending operations team

Loan Processing Specialist

Customer Support

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction through consistent, high-quality service

Customer Service Representative

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service