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Digital Workspace Team Leader
Power International Holding. Lead, coach, and manage Digital Workspace Officers and Specialists .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing Digital Workspace teams, ensuring compliance with SLA and governance frameworks while optimizing end-user computing environments. Proficient in Microsoft 365, automation solutions, and performance metrics to enhance digital employee experience.
Highest-signal resume keywords
Microsoft 365 ManagementTeam LeadershipITIL ProcessesWorkplace AutomationEndpoint Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-User ComputingService ManagementSLA GovernanceCollaboration ToolsChatbotsRPA SolutionsSelf-Service WorkflowsPerformance Metrics InterpretationAzure ADIntune
Soft Skills
Strong CommunicationUser Engagement
Tools & Technologies
Microsoft TeamsSharePointOneDriveEndpoint DevicesVirtual Desktops
Certifications & Qualifications
Bachelor's Degree in Information TechnologyProfessional Qualification in Information Technology
Industry Keywords
Digital WorkspaceIT SupportService OperationsGovernance FrameworksAudit Requirements
Tech Stack
Tools & technologiesAzureCyber SecurityRPA
About the role
Key responsibilities & impact- Lead, coach, and manage Digital Workspace Officers and Specialists
- Allocate workloads, monitor performance, and ensure SLA compliance across support services
- Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools
- Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services
- Resolve escalated incidents and complex technical issues
- Enforce hardware, software, asset management, and endpoint compliance standards
- Ensure adherence to governance frameworks, policies, and audit requirements
- Identify automation opportunities and implement self-service workflows, chatbots, and RPA solutions
- Monitor Digital Employee Experience metrics and promote adoption through training and awareness campaigns
- Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices
- Produce dashboards covering SLA performance, compliance, automation impact, and user trends
- Collaborate with infrastructure, cybersecurity, HR, procurement, and business units on workplace services and technology rollouts
Requirements
What you’ll need- Minimum 5+ years in end-user computing, digital workspace, or IT support environments
- Proven experience leading support teams and service operations
- Experience managing Microsoft 365, endpoint environments, and workplace automation programs
- Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools
- Strong understanding of ITIL processes, service management, and SLA governance
- Knowledge of chatbots, RPA, self-service workflows, and service optimization tools
- Strong communication and user engagement capability
- Ability to interpret metrics and improve workplace performance
- Bachelor's Degree in Information Technology or any related field
- Professional Qualification in Information Technology or any Related Technical Certificates