Customer Experience Specialist

Power/mation

. Manage customer accounts with autonomy, owning issues from start to resolution .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong B2B customer service and inside sales experience, with a focus on relationship management, problem-solving, and effective communication. Proficient in using ERP systems for order management and quoting, while adapting to new products and technologies.

Highest-signal resume keywords

B2B Customer Service ExperienceERP Systems ProficiencyProblem-Solving SkillsRelationship ManagementTechnical Knowledge of Core Product Lines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuotingPricing ResolutionTechnical ExperienceAccount Data Maintenance

Soft Skills

Proactive CommunicationDependable Follow-ThroughMentorship

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookCRM SystemsEpicor Prophet 21AI-Enabled Tools

Industry Keywords

Customer Accounts ManagementUpsell OpportunitiesDelivery Issues ResolutionCollaboration Across DepartmentsCommon Substitute Products

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer accounts with autonomy, owning issues from start to resolution
Apply product, pricing, and order knowledge to resolve customer challenges
Build trusted customer relationships through proactive communication and dependable follow-through
Partner with Outside Sales on quoting, pricing, and account activity
Ensure customers receive accurate, timely, and reliable service
Build standard quotes with guidance from Sales Representatives
Provide relationship management for assigned accounts
Take ownership of difficult situations and ensure concerns are fully resolved
Apply technical experience to solve standard customer and business challenges
Maintain familiarity with key suppliers and common substitute products
Resolve order, pricing, and delivery issues; escalate exceptions when needed
Collaborate across departments to resolve pricing, fulfillment, and application-related issues
Identify upsell or margin-maximization opportunities
Communicate with customers by phone and email
Provide informal mentorship to other Customer Experience team members

Requirements

What you’ll need

2–5+ years of B2B customer service or inside sales experience
High school diploma or equivalent
Proficiency with Microsoft Word, Excel, and Outlook
Experience with CRM or ERP systems
Working knowledge of core product lines and common applications
Ability to independently resolve most customer, pricing, and delivery issues
Experience using ERP systems for quoting, pricing, order management, and account data maintenance
Ability to build trusted relationships with customers and Outside Sales partners
Comfort handling ambiguity, competing priorities, and high-pressure situations
Strong problem-solving and decision-making skills with appropriate use of escalation
Ability to independently adapt to new products and technologies
Experience with Epicor Prophet 21 (preferred)
Experience using AI-enabled tools such as Copilot (preferred)
Technical knowledge related to core product lines and applications (preferred)

Benefits

Comp & perks

Full benefit package including medical, dental, life insurance, disability insurance, paid time off, 401k with strong company match, profit sharing
Opportunities to grow both professionally and personally