Power/mation

Customer Support

• Manage customer accounts with autonomy, owning issues from start to resolution
• Apply product, pricing, and order knowledge to resolve customer challenges
• Build trusted customer relationships through proactive communication and dependable follow-through
• Partner with Outside Sales on quoting, pricing, and account activity
• Ensure customers receive accurate, timely, and reliable service
• Build standard quotes with guidance from Sales Representatives
• Provide relationship management for assigned accounts
• Take ownership of difficult situations and ensure concerns are fully resolved
• Apply technical experience to solve standard customer and business challenges
• Maintain familiarity with key suppliers and common substitute products
• Resolve order, pricing, and delivery issues; escalate exceptions when needed
• Collaborate across departments to resolve pricing, fulfillment, and application-related issues
• Identify upsell or margin-maximization opportunities
• Communicate with customers by phone and email
• Provide informal mentorship to other Customer Experience team members

Customer Experience Specialist

Payroll

• Process accurate and timely multi-state payroll using ADP Workforce Now
• Review and validate time records, pay changes, benefit deductions, garnishments, taxes, and other payroll inputs
• Maintain accurate employee payroll and HRIS records
• Coordinate payroll activities for new hires, compensation changes, transfers, leaves of absence, and terminations
• Research and resolve payroll discrepancies and employee questions
• Serve as a resource to employees and managers regarding payroll matters
• Support year-end payroll activities, including W-2 processing and reconciliation
• Maintain payroll procedures, documentation, and internal controls
• Administer benefit deductions and reconcile benefit invoices, employee enrollments, and payroll deductions
• Coordinate benefit invoice payments and resolve benefits administration discrepancies
• Support annual benefit enrollment and payroll/HRIS updates
• Reconcile retirement plan contributions and payroll-related benefit funding
• Administer employee leaves of absence, including FMLA, Minnesota Paid Leave, disability, military leave, and other applicable programs
• Coordinate leave documentation, eligibility, payroll impacts, benefit continuation, and return-to-work activities
• Maintain confidential leave records and collect benefit premium payments during leave
• Monitor federal and state leave requirements and support compliance
• Perform payroll, tax, benefit, retirement, and liability reconciliations
• Support internal and external payroll and benefit audits
• Resolve discrepancies, control gaps, and process issues with HR and Finance
• Maintain payroll records and documentation according to retention requirements
• Prepare month-end headcount reporting
• Analyze overtime trends, payroll variances, trends, exceptions, compliance concerns, and cost concerns
• Develop recurring payroll and workforce reports and meaningful data visualizations
• Improve payroll and HR reporting automation and employee data accuracy

Payroll Specialist

General

• Support the Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, and maintaining communication between internal teams, suppliers, and customers
• Monitor and track customer orders, shipments, and deliveries
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability
• Maintain accurate records of order status, delivery timelines, and customer inventory levels
• Expedite urgent orders and prioritize based on customer needs or back-orders
• Troubleshoot supply-chain bottlenecks or disruptions with purchasing
• Partner with sales personnel and departments to deliver exceptional customer service
• Prepare regular open-order reports and assist with quarterly customer-review meetings
• Professionally answer and direct incoming calls
• Perform additional duties as needed to ensure a positive customer experience

Customer Experience Specialist

Payroll Specialist

Order Specialist