Customer Experience Supervisor

Power/mation

. Execute the Customer Experience strategy .

Posted 11/6/2026full-timePewaukee • Wisconsin • United StatesJuniorMid-Level💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing Customer Experience strategies while supervising and mentoring a team. Proficient in analyzing customer experience metrics and implementing process improvements to enhance customer satisfaction.

Highest-signal resume keywords

Customer Experience Strategy ExecutionTeam Supervision and MentoringOrder Processing and Issue ResolutionCRM & ERP Technology FamiliarityDistribution Logistics Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Experience Metrics AnalysisProcess Improvement ImplementationWorkforce SchedulingPerformance EvaluationTimecard Processing

Soft Skills

Strong Organizational SkillsAbility to Motivate a TeamRelationship DevelopmentCoaching and Feedback Provision

Tools & Technologies

Epicor P21CRM TechnologyERP Technology

Industry Keywords

Customer Service PrinciplesHigh-Volume EnvironmentSales Contacts ManagementSupplier CoordinationTraining and Development

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Execute the Customer Experience strategy
Supervise daily operations of the Customer Experience team
Ensure timely and accurate order processing, issue resolution, and customer satisfaction
Develop and mentor approximately twenty local Customer Experience professionals
Monitor team performance and provide feedback and coaching
Conduct annual performance evaluations and make salary recommendations
Collaborate with procurement, fulfillment, accounting, and outside sales departments
Handle escalated customer inquiries and complaints
Develop and implement process improvements
Train new hires and provide ongoing training
Track and analyze customer experience metrics
Plan workforce scheduling, workload balancing, and resource allocation
Coordinate staffing coverage, approve time off, and process timecards
Organize and lead monthly team meetings with suppliers and customer experience staff
Develop relationships with sales contacts at potential and existing accounts
Partner with Outside Sales representatives to expand business opportunities
Maintain knowledge of company products, services, and industry trends
Attend factory and related training and meet with manufacturers to maintain technical knowledge

Requirements

What you’ll need

Bachelor's degree in sales, marketing, or business administration and a minimum of two years related experience is preferred
Equivalent experience will be considered in lieu of the degree requirement
Ability to supervise and motivate a team in a high-volume, deadline-driven environment
Understanding of distribution logistics/operations and customer service principles
Familiarity with CRM & ERP technology
Prior experience with Epicor P21 desirable
Strong organizational skills and ability to multitask and manage changing deadlines
Ability to develop constructive and cooperative working relationships with customers
Ability to travel occasionally to other sales offices and customers/vendors as needed; travel estimated at less than 10%

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including paid holidays
401(k) with match
Profit sharing
Bonus opportunity