Order Specialist

Power/mation

. Support the Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, and maintaining communication between internal teams, suppliers, and customers .

Posted 9/17/2026full-timeSaint Paul • Minnesota • United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management and customer service within the industrial automation and manufacturing sectors, utilizing ERP systems to track and expedite orders while ensuring effective communication across teams.

Highest-signal resume keywords

Customer Service ExperienceOrder Management ExperienceIntermediate ERP-System ExperienceStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order TrackingExpediting IssuesSupply-Chain TroubleshootingInventory ManagementOpen-Order Reporting

Soft Skills

Problem-Solving MindsetCustomer-Focused AttitudeAbility to Manage Multiple Priorities

Tools & Technologies

Epicor Profit 21HubSpot

Industry Keywords

Industrial AutomationManufacturingDistribution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, and maintaining communication between internal teams, suppliers, and customers
Monitor and track customer orders, shipments, and deliveries
Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays
Coordinate with purchasing, inside sales, and logistics to ensure timely product availability
Maintain accurate records of order status, delivery timelines, and customer inventory levels
Expedite urgent orders and prioritize based on customer needs or back-orders
Troubleshoot supply-chain bottlenecks or disruptions with purchasing
Partner with sales personnel and departments to deliver exceptional customer service
Prepare regular open-order reports and assist with quarterly customer-review meetings
Professionally answer and direct incoming calls
Perform additional duties as needed to ensure a positive customer experience

Requirements

What you’ll need

2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
HubSpot experience is also a plus
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Professional, customer-focused attitude with a problem-solving mindset

Benefits

Comp & perks

Full benefit package including medical, dental, 401k with match, profit sharing, paid time off, free telehealth, life, disability, vision and more