Customer Success Manager

Powerfleet

. Lead, coach, and develop a team of Customer Success Managers supporting customers across North America .

Posted 10/14/2026full-timeRemote • United StatesSeniorLead💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams, driving customer retention, and implementing strategies for product adoption and satisfaction. Proficient in utilizing CRM and customer success platforms to analyze metrics and improve customer outcomes.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipCustomer Retention StrategiesCRM Platforms (Salesforce, Gainsight, Totango)B2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementCustomer ExperienceData AnalysisPerformance Metrics

Soft Skills

LeadershipCoachingCommunicationCollaborationPresentation

Tools & Technologies

SalesforceGainsightTotangoCRM Platforms

Industry Keywords

B2B SaaSTelematicsIoTFleet ManagementConnected Mobility

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers supporting customers across North America
Foster a high-performance, customer-first culture focused on accountability, collaboration, and continuous improvement
Conduct regular one-on-one meetings, performance reviews, and career development planning
Establish team goals and key performance indicators aligned with organizational objectives
Support onboarding, training, and ongoing development of Customer Success team members
Develop and execute customer success strategies driving product adoption, customer satisfaction, retention, and expansion
Oversee customer health, identify potential risks, and implement strategies to improve customer outcomes
Standardize customer success processes, account planning, and business review practices across the region
Drive customer retention by addressing challenges and reducing churn
Partner with Sales on expansion opportunities, upselling, cross-selling, renewal planning, and execution
Participate in executive customer meetings and escalations
Collaborate with Sales, Product, Professional Services, Support, Finance, and Operations
Serve as the voice of the customer and share insights influencing product improvements and business strategy
Keep leadership informed of customer escalations, risks, and opportunities
Monitor customer health, adoption, retention, renewals, satisfaction, and account growth metrics
Analyze customer data and trends to identify process improvements
Develop reports and dashboards communicating team performance and customer health
Ensure consistent use of CRM and customer success platforms

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience
7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment
3+ years of experience leading and developing Customer Success or Account Management teams
Proven experience managing customer retention, renewals, product adoption, and account growth
Strong leadership, coaching, and employee development skills
Experience supporting enterprise and strategic customer accounts
Excellent communication, presentation, and executive relationship management skills
Strong analytical skills with experience using customer health metrics and performance data
Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools
Preferred: experience in fleet management, telematics, transportation, logistics, IoT, or connected mobility
Preferred: experience managing geographically dispersed or remote teams
Preferred: experience supporting customers and employees across the United States, Canada, and Mexico
Bilingual English and Spanish communication skills are a plus

Benefits

Comp & perks

People-first, inclusive workplace culture
Equal employment opportunity and commitment to diversity, equity, and inclusion