Powerfleet

Support Engineer

• Respond to, update, and resolve customer and internal support tickets efficiently
• Escalate issues only when necessary
• Deliver first-line technical support via ticketing systems, calls, and other communication channels
• Troubleshoot and resolve reported issues, engaging advanced support and development teams as needed
• Provide clear and accurate technical instructions to field technicians and partners
• Conduct live quality control of installations, de-installations, and maintenance activities
• Detect and manage false events and execute database bulk fixes
• Support internal operational teams with issue resolution and process execution
• Maintain accurate records of system configurations, naming conventions, and asset tracking
• Create and manage driver and user accounts, and assign access rights to Powerfleet systems
• Set up alerts, notifications, and transfer vehicles across databases and sites

Global Technical Support Agent

• Respond to customer inquiries via chat, email, or phone
• Troubleshoot and resolve technical issues and account-related questions
• Process installation quality-control checks
• Escalate complex cases to Tier 2 or the appropriate team
• Maintain accurate, detailed customer interaction records in the ticketing system
• Collaborate with colleagues to improve processes, documentation, and customer satisfaction
• Work toward KPIs including response time, resolution rate, and customer satisfaction
• Provide first-level support to customers in the United States and Canada

Global Technical Support Agent

Technical Support Agent, Bilingual