Global Technical Support Agent

Powerfleet

. Respond to, update, and resolve customer and internal support tickets efficiently .

Posted 9/29/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and excellent troubleshooting skills to efficiently resolve customer and internal support tickets. Capable of managing multiple priorities while providing clear technical instructions and maintaining accurate system records.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsSalesforce ExperienceJira ExposureCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticketing SystemsDatabase ManagementSystem ConfigurationAsset TrackingTechnical InstructionsQuality ControlProcess ExecutionUser Account ManagementAlerts and Notifications SetupIssue Resolution

Soft Skills

Interpersonal SkillsCollaboration SkillsOrganizational SkillsAnalytical SkillsCommunication Skills

Tools & Technologies

SalesforceJiraPowerfleet Systems

Certifications & Qualifications

Matric (Grade 12) or Equivalent Qualification

Industry Keywords

IT Help DeskTechnical SupportService DeskOperational Support

About the role

Key responsibilities & impact

Respond to, update, and resolve customer and internal support tickets efficiently
Escalate issues only when necessary
Deliver first-line technical support via ticketing systems, calls, and other communication channels
Troubleshoot and resolve reported issues, engaging advanced support and development teams as needed
Provide clear and accurate technical instructions to field technicians and partners
Conduct live quality control of installations, de-installations, and maintenance activities
Detect and manage false events and execute database bulk fixes
Support internal operational teams with issue resolution and process execution
Maintain accurate records of system configurations, naming conventions, and asset tracking
Create and manage driver and user accounts, and assign access rights to Powerfleet systems
Set up alerts, notifications, and transfer vehicles across databases and sites

Requirements

What you’ll need

Matric (Grade 12) or equivalent qualification
IT, technical, or engineering studies, training, or related exposure advantageous
Minimum of two years’ relevant working experience, preferably within an IT help desk, technical support, service desk, or similar environment
Salesforce experience is a strong advantage
Jira exposure is beneficial
Strong technical aptitude
Excellent troubleshooting, analytical, and problem-solving skills
Proven ability to deliver excellent customer service
Strong interpersonal and collaboration skills
Highly organized, with ability to manage multiple priorities
Ability to work independently and quickly learn new systems, processes, and technologies
Strong written and verbal communication skills in English
Ability to participate in a rotating shift schedule, including late shifts
Occasional weekend and public holiday coverage may be required

Benefits

Comp & perks

Equal opportunity employer committed to employment equity, diversity, and inclusion
Reasonable accommodation throughout the recruitment process
Global team environment
Opportunities to learn new technology and grow technical skills