Customer Support Specialist

Powerprozesse GmbH

. Handle customer inquiries and support requests via email and WhatsApp .

Posted 9/23/2026full-timeRemote • United States, Bulgaria, Hungary, Egypt, Morocco, Romania, Serbia, TunisiaJuniorMid-Level💰 $750 - $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on troubleshooting software issues and guiding users effectively. Proficient in supporting German-speaking clients and adept at collaborating with development teams to resolve technical challenges.

Highest-signal resume keywords

Fluent GermanCustomer Support ExperienceTechnical Problem-Solving SkillsSaaS Environment ExperienceHands-On IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesDocumenting Recurring IssuesLearning New Software QuicklyScriptingAutomationLinuxWeb ApplicationsServer Administration

Soft Skills

Autonomous WorkPerformance Under PressureDisciplined Approach

Tools & Technologies

Email SupportWhatsApp SupportScreen-Sharing Tools

Industry Keywords

SaaSHelpdeskProperty Management

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Handle customer inquiries and support requests via email and WhatsApp
Troubleshoot software issues and guide customers to solutions
Document recurring issues and help build the internal knowledge base
Join screen-sharing sessions with customers when hands-on support is needed
Coordinate with the development team to escalate and resolve bugs or product issues
Help new customers get started and feel comfortable with the product
Support German-speaking property management companies using hausverwalter.ai

Requirements

What you’ll need

Native or fluent German — written and spoken (hard requirement)
2+ years of experience in customer support, ideally in a SaaS, IT, or helpdesk environment
Tech-savvy and comfortable learning new software quickly
Strong technical understanding and problem-solving skills
Ability to work autonomously and take full ownership of tasks
Comfortable working under performance pressure
Quick to learn, with a disciplined approach to work
Bonus: Hands-on IT experience such as scripting, automation, self-hosted tools, Linux, web applications, or server administration

Benefits

Comp & perks

100% remote work
Very flexible working hours
Permanent employment contract in your country of residence through our partner Deel (Employer of Record)
A product that customers are genuinely excited about
Focus on meaningful work rather than long meetings
Job security: every hire is intended to become a long-term position
Strong career prospects as we grow the team