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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in PPRO products and processes while providing high-quality user support and optimizing support documentation. Possesses strong problem-solving skills, effective communication abilities, and a collaborative mindset to enhance the overall user experience.
Highest-signal resume keywords
PPRO Product ExpertiseProblem-Solving MindsetDataDog ExperienceJava ProgrammingAWS Cloud Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PPRO ProductsTechnical TroubleshootingSupport Documentation OptimizationBigQuery KnowledgeMonitoring Systems
Soft Skills
Strong Communication SkillsCollaborative AttitudeEmpathetic MindsetCuriosity for SystemsAttention to Detail
Tools & Technologies
DataDogGrafanaAWS CloudSlack
Industry Keywords
User SupportTechnical Operations24/7 Shift RotationCross-Functional CoordinationSecurity Awareness
Tech Stack
Tools & technologiesAWSBigQueryCloudGrafanaJava
About the role
Key responsibilities & impact- Become an expert in all PPRO products, processes, and workflows to resolve user issues
- Analyse and improve the PPRO support experience
- Provide contextual insight regarding users’ support experience to senior stakeholders
- Analyse and optimise support documentation and processes
- Work with Engineering and Operations teams to diagnose and solve technical problems
- Develop relationships with users and identify opportunities to improve support and the overall PPRO experience
- Monitor systems using PPRO’s monitoring tools
- Troubleshoot complex issues and communicate with high-value users
- Provide white-glove support by email, Slack, and occasionally by phone
- Participate in Global Technical Operations as a Level 1 Support Intern
Requirements
What you’ll need- Problem-solving mindset with a learning-first approach
- Security awareness in operational contexts
- Curiosity for systems, monitoring, and modern tooling
- Strong written and spoken English communication skills
- Collaborative attitude and adaptability
- Willingness to join a 24/7 shift rotation covering weekends
- DataDog and Grafana experience preferred
- Basic BigQuery knowledge preferred
- Programming language Java preferred
- Basic AWS Cloud knowledge
- Investigative mindset, strategic thinking, and attention to detail
- Cross-functional coordination skills
- Empathetic, user-first mindset
Benefits
Comp & perks- Hybrid working with 3 days per week on site
- 30-day holiday allowance
- Work from abroad policy enabling employees to work remotely for up to 30 days per year
- 3,000 BRL annual professional development budget
- Leadership cafés
- On-the-job training and other learning opportunities
- Life insurance
- Health insurance and dental plan
- Travel insurance
- BRL 54 per day meal vouchers
- Choice between meal allowance, supermarket voucher, or splitting the total value between both
- Enhanced family leave
- Transportation voucher covering commute costs
- Gym membership contribution
- New Value deals and coupon platform with discounts to restaurants, stores, and events
- Mental health platform including one-on-one therapy, chat therapy, therapist-led courses, and guided meditations
- SESC education, health, culture, recreational, and social assistance programs for employees and dependents
- Pet-friendly office