PPRO

Full-stack Engineer

• Own products and services end-to-end across backend and UI
• Architect solutions for customer-facing disputes and chargebacks platforms
• Define previously undefined boundaries in disputes and chargebacks across payment methods
• Collaborate in a dynamic and autonomous environment
• Contribute to team culture and ways of working
• Use agile methodologies, pair programming, and mob programming
• Use modern technologies to solve customer problems at massive scale
• Take full operational responsibility for owned services
• Ensure security compliance, including GDPR
• Potentially participate in an on-call rotation
• Share knowledge and help evolve team best practices
• Solve complex technical problems
• Participate in architecture and technical-direction decisions
• Support and mentor other engineers
• Work alongside engineers in the code

Senior Software Engineer – Risk Management

Operations

• Become an expert in all PPRO products, processes, and workflows to resolve user issues
• Analyse and improve the PPRO support experience
• Provide contextual insight regarding users’ support experience to senior stakeholders
• Analyse and optimise support documentation and processes
• Work with Engineering and Operations teams to diagnose and solve technical problems
• Develop relationships with users and identify opportunities to improve support and the overall PPRO experience
• Monitor systems using PPRO’s monitoring tools
• Troubleshoot complex issues and communicate with high-value users
• Provide white-glove support by email, Slack, and occasionally by phone
• Participate in Global Technical Operations as a Level 1 Support Intern

Operations Engineer – Intern

• Drive core technical decisions and solve complex technical problems
• Participate in architecture and technical direction decisions
• Support and mentor engineering colleagues in a hands-on environment
• Design and implement pragmatic, scalable solutions based on business context, customer needs, and technical constraints
• Own end-to-end software development processes from requirements through production deployment for key products and services such as accounting and reporting systems
• Continuously improve development processes and practices with colleagues using data, feedback, and changing business needs
• Use technologies such as React Query and gRPC to solve customer problems at scale
• Take end-to-end operational responsibility for team-owned components
• Share technical expertise and architect creative solutions while advancing team best practices

Senior Software Engineer – Risk Management

Operations Engineer – Intern

Senior Fullstack Engineer