Precise Software Solutions, Inc.

QA Engineer

• Support full stack development efforts, including enhancements, bug fixes, and new features for the case management system
• Provide daily technical support and help desk ticketing, such as ServiceNow, for the case management system
• Resolve incidents reported by external customers and end users to ensure timely resolution and user satisfaction
• Conduct end-to-end and regression testing across the web application to validate functionality, performance, and system integrity
• Participate in Agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Help maintain the product backlog in Jira
• Create and maintain documentation and status reports, including testing results, ticket/incident metrics, and release notes, using Jira and Confluence
• Maintain a professional, responsive, and trusted relationship with federal client stakeholders
• Identify opportunities to apply AI-assisted development and testing tools, LLMs, and automation to improve delivery speed and quality

Junior Software Engineer – QA