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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Java development and troubleshooting, with a strong ability to analyze and resolve customer escalations. Proficient in utilizing AI-assisted tools for code development and defect resolution while maintaining high standards of documentation and communication.
Highest-signal resume keywords
Java DevelopmentAI-Assisted Development ToolsCI/CD ExperienceRoot-Cause AnalysisCloud Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaJ2EEHTMLXMLJSONREST/APIsMavenDockerOracleMySQL
Soft Skills
Analytical SkillsTroubleshooting SkillsCommunication SkillsAttention to DetailTeam Collaboration
Tools & Technologies
AWSAzureKubernetesJenkinsGitHub
Industry Keywords
Defect ResolutionKnowledge Base MaintenanceStatic and Dynamic ScansObject-Oriented ProgrammingEnterprise SDLC
Tech Stack
Tools & technologiesAWSAzureCloudDockerJ2EEJavaJenkinsJUnitKubernetesLinuxMavenMySQLOracleSDLCSQLUnix
About the role
Key responsibilities & impact- Define, analyze, and resolve customer escalations accurately and promptly
- Investigate customer-reported issues and perform root-cause analysis
- Navigate large and unfamiliar Java codebases
- Develop production-ready code fixes from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation
- Provide status updates to customers, coworkers, and management
- Document complex issue resolutions for customer and internal reference
- Contribute to product enhancement development after gaining product experience
- Assist team members with complex issues
- Use AI tools to assess defect blast radius and identify safe fix paths
- Contribute to, review, and maintain knowledge-base content and product documentation
- Participate in periodic after-hours/weekend Pager rotation
- Perform other assigned duties
Requirements
What you’ll need- 2–5 years of software engineering experience
- Excellent oral and written communication, analytical, and troubleshooting skills
- Operating system experience with Linux, UNIX, and/or Windows
- Experience with Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, JUnit, XML, and JSON
- Experience with AS2/4, HTTP(S), FTP(S), SFTP, REST/APIs, RNIF, and EBICS protocols
- Cloud experience with one or more of AWS, Azure, Google, IBM, or Red Hat
- CI/CD experience with Maven, Docker, IBM Cloud, Kubernetes, Jenkins, and GitHub
- Database experience with Oracle, DB2, MS SQL, and/or MySQL
- Ability to read and code in an object-oriented language, preferably Java
- Experience with JDBC, JDK, and JVM stack traces
- Strong understanding and experience executing static and dynamic scans and fixing vulnerabilities
- Experience using AI-assisted development tools such as GitHub Copilot, Claude Code, or Cursor within enterprise SDLC and security guardrails
- Hands-on experience with spec-driven or agent-assisted development workflows
- Ability to translate problem statements into specifications, guide AI tools, and validate outputs through tests and reviews
- Ability to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently in a fast-paced environment
- Ability to contribute in a team environment
Benefits
Comp & perks- 100% remote work in the eastern and central US
- Employee career development opportunities
- Opportunity to pursue internal employment opportunities
- Periodic after-hours/weekend Pager rotational coverage
