Product Service Readiness Manager

Precor

. Establish and lead the Service Readiness program, including its charter, operating model, processes, governance, intake and triage processes, cadence, templates, readiness criteria, and performance scorecards .

Posted 10/17/2026full-timeWoodinville • Washington • United StatesMid-LevelSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading service readiness programs, including defining KPIs, managing cross-functional teams, and ensuring product quality and customer experience throughout the product lifecycle. Proficient in leveraging data and AI-driven solutions to identify service issues and drive operational improvements.

Highest-signal resume keywords

Service Readiness Program ManagementCross-Functional Team LeadershipKPI Definition and TrackingProduct Lifecycle ManagementCustomer Service Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service ReadinessProduct ManagementProgram ManagementService OperationsData AnalysisTroubleshootingService Parts PlanningTechnical DocumentationField Service OperationsAI-Driven Solutions

Soft Skills

Strong CommunicationStakeholder ManagementOrganizational SkillsProblem-SolvingPrioritization

Tools & Technologies

Monitoring ToolsCustomer Case SystemsService Trend Analysis Tools

Industry Keywords

Connected FitnessConsumer ElectronicsHardware/Software ProductsNew Product Introduction (NPI)Stage-Gate Processes

About the role

Key responsibilities & impact

Establish and lead the Service Readiness program, including its charter, operating model, processes, governance, intake and triage processes, cadence, templates, readiness criteria, and performance scorecards
Define and track KPIs measuring service readiness, product quality, launch success, customer experience, and cost to serve
Partner with Product and Engineering teams early in product development to incorporate serviceability and support requirements into product design
Identify service failure points, known failure conditions, telemetry gaps, recovery paths, troubleshooting requirements, and service solutions before launch
Lead service readiness activities for new product introductions and ensure required deliverables are complete before launch
Ensure availability of service parts, kits, drawings, technical documentation, tools, training, support content, and other service assets
Coordinate readiness across Customer Service, field technicians, partners, Product, Engineering, and other stakeholders
Oversee post-launch monitoring, issue triage, resolution, and launch stabilization
Use field signals, case volume, customer feedback, and service data to identify trends and prioritize improvements
Partner with Product and Engineering to address recurring issues and improve product quality and serviceability
Lead service readiness activities for product retirement and end-of-life, including wind-down plans, timelines, service obligations, communications, parts availability, and support requirements
Lead and develop the Service Readiness team and establish accountability for deliverables, timelines, and decisions
Facilitate cross-functional discussions and communicate complex technical and operational issues to technical and non-technical stakeholders
Leverage AI to identify alternative approaches and develop solutions within system or process constraints

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Operations, or a related field required; Master's degree preferred
5+ years of experience in service readiness, product management, customer support operations, service operations, program management, or a related field
Demonstrated experience leading cross-functional programs or teams in a product, service, or operations environment
Experience supporting products through multiple stages of the product lifecycle, including launch and ongoing support
Ability to quickly identify problems and apply AI-driven, resourceful approaches to develop effective solutions
Experience identifying, tracking, and resolving service or product quality issues
Strong understanding of customer service and field support requirements for hardware and/or software products
Experience using operational, customer, or field data to identify issues and drive improvements
Strong communication, stakeholder management, and organizational skills
Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results across teams
Preferred: experience working in connected fitness, consumer electronics, hardware/software, or other technology-enabled physical products
Preferred: experience with service readiness processes spanning hardware and software products
Preferred: experience with NPI, product lifecycle management, or stage-gate processes
Preferred: experience with service parts planning, technical documentation, support tooling, training, or field service operations
Preferred: familiarity with tools and systems used to monitor field performance, customer cases, product issues, and service trends
Preferred: experience managing product end-of-life and service retirement
Preferred: experience leading teams in a complex, cross-functional organization

Benefits

Comp & perks

Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to Employee Assistance Program, including access to mental health services
401(k) including employer match
Pet insurance
Region-specific health and welfare benefits