Service Readiness Manager

Precor

. Establish and lead the Service Readiness program, including its charter, operating model, processes, governance, cadence, templates, readiness criteria, and performance scorecards .

Posted 10/13/2026full-timeWoodinville • Washington • United StatesMid-LevelSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Service Readiness programs, including defining processes, governance, and performance metrics. Proficient in cross-functional collaboration to enhance product quality and customer experience throughout the product lifecycle.

Highest-signal resume keywords

Service Readiness Program LeadershipCross-Functional Team ManagementProduct Lifecycle ManagementCustomer Support OperationsAI-Driven Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Readiness ProcessesProduct ManagementService OperationsKPI DevelopmentTechnical DocumentationService Parts PlanningTroubleshooting RequirementsField Performance MonitoringNPI ProcessesStage-Gate Processes

Soft Skills

Strong CommunicationStakeholder ManagementOrganizational SkillsProblem IdentificationResults-Driven

Tools & Technologies

Support ToolingField Service Operations SystemsCustomer Feedback ToolsOperational Data Analysis Tools

Industry Keywords

Connected FitnessConsumer ElectronicsTechnology-Enabled ProductsHardware/Software ProductsService Quality Issues

About the role

Key responsibilities & impact

Establish and lead the Service Readiness program, including its charter, operating model, processes, governance, cadence, templates, readiness criteria, and performance scorecards
Define intake and triage processes, ownership, KPIs, and measures for service readiness, product quality, launch success, customer experience, and cost to serve
Partner with Product Management and Engineering to incorporate serviceability and support requirements into product design and lifecycle processes
Identify service failure points, known failure conditions, telemetry gaps, recovery paths, troubleshooting requirements, and service solutions before launch
Lead service readiness activities for new product introductions and ensure service parts, kits, drawings, technical documentation, tools, training, support content, and other assets are available
Coordinate readiness across Customer Service, field technicians, partners, Product, Engineering, and other stakeholders
Oversee post-launch monitoring, issue triage, resolution, continuous improvement, and updates to support content and training
Use field signals, case volume, customer feedback, and service data to identify trends, improve product quality and serviceability, and reduce customer friction and cost to serve
Lead product retirement and end-of-life readiness, including wind-down plans, timelines, service obligations, communications, parts availability, and knowledge preservation
Lead and develop the Service Readiness team and facilitate cross-functional decision-making and issue resolution
Use AI to identify alternative approaches and develop solutions within system or process constraints

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Operations, or a related field; Master's degree preferred
5+ years of experience in service readiness, product management, customer support operations, service operations, program management, or a related field
Experience leading cross-functional programs or teams in a product, service, or operations environment
Experience supporting products through multiple stages of the product lifecycle, including launch and ongoing support
Ability to quickly identify problems and apply AI-driven, resourceful approaches to develop effective solutions
Experience identifying, tracking, and resolving service or product quality issues
Strong understanding of customer service and field support requirements for hardware and/or software products
Experience using operational, customer, or field data to identify issues and drive improvements
Strong communication, stakeholder management, and organizational skills
Ability to manage multiple priorities, navigate ambiguity, and drive results across teams
Experience in connected fitness, consumer electronics, hardware/software, or technology-enabled physical products preferred
Experience with service readiness processes spanning hardware and software products preferred
Experience with NPI, product lifecycle management, or stage-gate processes preferred
Experience with service parts planning, technical documentation, support tooling, training, or field service operations preferred
Familiarity with tools and systems used to monitor field performance, customer cases, product issues, and service trends preferred
Experience managing product end-of-life and service retirement preferred
Experience leading teams in a complex, cross-functional organization preferred

Benefits

Comp & perks

Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Employee Assistance Program, including access to mental health services
401(k) including employer match
Pet insurance
Region-specific health and welfare benefits