Compliance Support Engineer

Prelude

. Run sender ID and brand registrations end to end, from collecting customer documents to confirming the sender is live .

Posted 11/5/2026full-timeRemote • SerbiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing sender ID and brand registrations across multiple countries, ensuring compliance with messaging regulations and automating processes for efficiency. Proficient in handling customer inquiries regarding registration requirements and timelines while maintaining strong communication skills.

Highest-signal resume keywords

Sender ID RegistrationsMessaging ComplianceProcess AutomationFluent EnglishExperience with RCS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sender ID ManagementDocument CollectionCarrier Rules ReviewKYC BackgroundAnti-Fraud Experience

Soft Skills

CommunicationProblem-SolvingCustomer Service

Tools & Technologies

AI ToolsMessaging Platforms

Industry Keywords

SMSCPaaSTelcoBrand RegistrationCountry-Specific Compliance

About the role

Key responsibilities & impact

Run sender ID and brand registrations end to end, from collecting customer documents to confirming the sender is live
Gather country-specific documents, including letters of authorization, business licenses, and opt-in proof
Follow up with messaging providers to resolve stalled registrations
Review message templates against carrier rules and flag unusual content
Maintain registration setup across countries and providers, sometimes covering more than 100 countries per month
Serve as Sales' go-to person for registration questions about requirements, cost, and timelines
Build the registration playbook and automate repetitive processes
Join provider and customer calls to explain market requirements

Requirements

What you’ll need

2 to 4 years of experience in SMS, CPaaS, telco, or messaging compliance
Experience handling sender ID registrations
Based in Serbia, ideally in Belgrade
Fully fluent in English, written and spoken
Interest in automating processes and actively working with AI tools
Experience with RCS, WhatsApp, or other channel registrations is a plus
Background in anti-fraud or KYC is a plus
Spanish, Italian, Portuguese, or French is a plus

Benefits

Comp & perks

In-person collaboration
Flat organizational structure
Opportunity to work with a small, highly skilled team
Opportunity to build registration processes and automate repetitive work