Administrative Operations Specialist

Premier Business Support

. Provide front desk and phone coverage for an inbound call center .

Posted 9/17/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing inbound call center operations, ensuring effective communication and confidentiality of sensitive information. Capable of performing data management tasks, including document preparation, redaction, and database searches, while maintaining strong organizational skills.

Highest-signal resume keywords

Inbound Call Center ExperienceMicrosoft Office Suite ProficiencyDocument Redaction Using AdobeStrong Written And Verbal Communication SkillsDetail Oriented

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document PreparationData ManagementTyping By TouchDatabase SearchesEmail ManagementFax ManagementVoicemail DistributionInformation SecuritySpreadsheet UpdatingCritical Data Searches Using Westlaw

Soft Skills

Strong Work EthicDependableSelf-StarterAbility To Work IndependentlyStrong Organizational Skills

Tools & Technologies

WestlawAdobeMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Fast-Paced Office EnvironmentConfidential InformationInbound Call CenterCustomer ServiceOffice Administration

About the role

Key responsibilities & impact

Provide front desk and phone coverage for an inbound call center
Answer and direct calls to appropriate staff
Assist building visitors
Distribute voicemail, email, and faxes
Manage email and fax boxes
Print, assemble, and prepare documents for mailing
Perform searches for critical data using Westlaw, as needed
Redact confidential information on digitized documents using Adobe, as needed
Update spreadsheets with information from physical documents, as needed
Provide additional coverage for database searches and document redaction
Perform other duties as assigned to support department goals
Occasionally work extended hours based on operational needs
Ensure the security and confidentiality of sensitive information

Requirements

What you’ll need

Previous experience in a fast-paced office environment
Previous inbound call center experience desired
High school diploma or equivalent
Experience with Microsoft Office Suite (Word, Excel, Outlook)
Able to type by touch
Strong written and verbal communication skills
Ability to perform multiple daily tasks efficiently
Detail oriented
Strong organizational skills
Ability to learn and retain new information
Strong work ethic
Dependable
Able to work well with a team as well as independently
Self-starter
Ability to ensure the security and confidentiality of sensitive information
Physical presence in the office Monday through Friday, 8:00 AM to 5:00 PM

Benefits

Comp & perks

Performance-based bonuses
Competitive compensation
Range of incentives that reward success
Generous benefits
Enhanced employer contributions
Paid time off (PTO)
Remote work (when available)
Flexible schedules (when available)
Robust wellness program
Medical, dental, and vision insurance
Life and AD&D insurance
Employee Assistance Program (EAP)
Short-term disability (STD) and long-term disability (LTD) insurance
Parental leave for primary and non-primary caregivers
Voluntary supplemental life, accident, critical illness, and short- and long-term care insurance
401(k) retirement plan with company match
Benefits eligibility after a 30-day waiting period for full-time employees
Some benefits may be available to part-time employees on a pro-rated basis