Technical Account Manager

Premier Inc.

. Manage a portfolio of customers who have implemented Premier’s Enterprise Analytic technology solutions .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and technical understanding of Enterprise Analytic products, with a focus on increasing product adoption and customer satisfaction. Proven ability to analyze complex systems and collaborate cross-functionally to drive solution evolution and exceed customer expectations.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Account ManagementHealthcare Analytics ExperienceProgram Management ExperienceStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Analytic Technology SolutionsIT Customer ServiceSystem ImplementationTechnical SupportSystem Integration ConsultingData AnalysisEnterprise Software ImplementationBusiness AcumenCustomer Adoption MonitoringValue Realization

Soft Skills

Strong Time ManagementExcellent Oral CommunicationExcellent Written CommunicationAttention to DetailAdaptability

Tools & Technologies

Computer ProgramsSoftware Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare AnalyticsEnterprise ITCross-Functional CollaborationCustomer SuccessCustomer Satisfaction

About the role

Key responsibilities & impact

Manage a portfolio of customers who have implemented Premier’s Enterprise Analytic technology solutions
Increase product usage, expansion, overall adoption, member value, and customer success
Develop strong customer relationships and become a trusted advisor
Execute programs to monitor customer adoption level, value realization, and overall satisfaction
Collaborate cross-functionally to achieve customer satisfaction and resolve issues promptly
Collaborate with Sales Account Management and executives to identify solution expansion and adoption opportunities
Provide business acumen and understand customer business problems to manage solution evolution and exceed expectations
Develop strong technical understanding of all Enterprise Analytic products
Work with product management and product development to channel client feedback and solutions into future product releases

Requirements

What you’ll need

5 or more years of applicable experience
High School Diploma or GED (Required)
Program management experience
Technology experience
Healthcare analytics/data experience
Ability to support Premier customers during their working hours
High level knowledge of enterprise IT organizational, business, and technical environments
Understanding of enterprise software implementation practices
Minimum of 5 years of IT customer service experience / strong customer focus
Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
Strong time management skills
Strong analytical skills and ability to analyze, implement and improve complex systems/processes
Excellent oral and written English communication skills
Willingness to travel; travel could be up to 10-25% depending on location of customers
Ability to work outside of normal business hours during extraordinary events
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Ability to operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Travel 1-20% within the US

Benefits

Comp & perks

Health, dental, vision, life and disability insurance
401k retirement program
Paid time off
Participation in Premier’s employee incentive plans
Tuition reimbursement and professional development opportunities
Perks and discounts
Access to on-site and online exercise classes