Premier NX

Customer Support

• Provide professional and timely customer service through phone calls, email, webforms, and other communication channels
• Respond to consumer inquiries, complaints, compliments, and product-related questions
• Support healthcare professionals with inquiries, complaints, order management, and general customer service needs
• Escalate complex inquiries and complaints according to established Standard Operating Procedures
• Deliver a positive customer experience while maintaining professionalism, empathy, and accuracy
• Provide direct-to-consumer support, including order placement, order status inquiries, and e-commerce assistance using Shopify
• Assist with business-to-business, wholesale, and e-retail customer support
• Coordinate order-related inquiries and fulfillment requests
• Process and coordinate follow-up fulfillment requests, including product retrieval kits, coupons, customer correspondence, compensation, and digital reimbursements
• Monitor and respond to customer inquiries and feedback across social media platforms
• Monitor and manage customer ratings and reviews using Bazaarvoice or other designated platforms
• Ensure customer-facing responses align with brand standards and service expectations
• Document customer interactions, inquiries, complaints, and resolutions in CRM systems
• Follow SOPs, work instructions, and escalation procedures
• Maintain accurate complaint records and ensure timely escalation
• Participate in ongoing training and process updates to maintain product knowledge and service quality

Explore Customer Service Representative, Nutrition Products at Premier NX. Review requirements and application details.

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Customer Service Representative, Nutrition Products