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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Operations and Change Management, with a strong focus on building processes and programs from scratch. Capable of leading complex product launches and translating feedback into actionable recommendations while ensuring effective communication and stakeholder engagement.
Highest-signal resume keywords
Product OperationsChange ManagementStakeholder AnalysisCross-Functional LeadershipHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementProgram ManagementProcess BuildingAdoption MeasurementFeedback AnalysisOperational ReadinessLaunch CoordinationTraining DevelopmentDocumentation CreationAI-Enabled Products
Soft Skills
Excellent Written CommunicationInfluencing Without AuthorityStrategic Problem SolvingTactical Execution
Tools & Technologies
Internal ToolsOperational Workflows
Industry Keywords
HealthcareHealth TechnologyHigh-Growth EnvironmentOrganizational Rollouts
About the role
Key responsibilities & impact- Create a scalable approach for preparing the organization for new products, workflows, capabilities, and process changes
- Conduct change-impact assessments across teams, workflows, policies, tools, training, and the patient experience
- Build rollout and adoption plans with Product, Clinical, Operations, Marketing, Support, and other stakeholders
- Translate product and technical changes into guidance, training, documentation, communications, and readiness activities
- Partner with Product Managers and TPMs to embed operational readiness into launches and identify dependencies and adoption risks
- Coordinate pilots, phased releases, Early Access Programs, and internal testing with launch success criteria and adoption measures
- Monitor rollout performance, address post-launch friction, and turn feedback into product and operational improvements
- Build mechanisms for collecting and synthesizing feedback from patients and internal users
- Translate feedback and operational signals into themes and actionable recommendations
- Ensure frontline insights reach Product teams early enough to influence planning and product decisions
- Strengthen product-development processes, tooling, planning rituals, launch calendars, intake processes, decision frameworks, and roadmap visibility
- Coordinate stakeholder input into planning and prioritization, simplify Product processes, and support high-priority cross-functional initiatives
Requirements
What you’ll need- 8+ years of experience in Product Operations, Product Management, Program Management, Business Operations, Change Management, or a related field
- Experience building processes and programs from scratch in a fast-moving organization
- Demonstrated experience leading complex product launches or organizational rollouts
- Strong change-management instincts, including stakeholder analysis, communications, training, readiness, and adoption measurement
- Experience turning qualitative and quantitative feedback into actionable product recommendations
- Strong cross-functional leadership and ability to influence without formal authority
- Excellent written communication and ability to make complicated changes easy for others to understand
- Comfort moving between strategic problems and highly tactical execution
- Experience with internal tools or workflows used by operational teams
- Healthcare or health-technology experience is preferred but not required
- Experience with AI-enabled products or complex technical products is a plus
- Experience in a high-growth or scale-up environment is strongly preferred
- Must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa, current or future
- Successful candidates must undergo a background check in compliance with applicable federal, provincial, and state rules
Benefits
Comp & perks- An avenue to make a positive impact on people's lives and their health
- Free, whole-body scans for each team member
- Growth opportunities and career development flexibility
- Weekly team gatherings to connect, share, and socialize
- Flexible vacation policy
- 401(k) retirement savings plan with pre-tax contributions; no current company matching contributions
- Comprehensive health, dental, vision, and mental health coverage
