Prenuvo

People Operations

• Own HRIS data integrity through audits, corrections, and configuration of workflows/business rules in platforms such as Rippling or Workday
• Serve as escalation point for HRIS and People & Culture systems issues, including HRIS-to-SSO provisioning
• Partner with IT/Okta and vendors on root-cause fixes
• Support system upgrades and rollouts through UAT, documentation, and training
• Build people analytics reports and automation for data-driven leadership decisions
• Lead cross-functional projects including compensation/performance cycles, system implementations/migrations, and policy changes
• Improve onboarding, offboarding, and employee lifecycle processes
• Act as subject matter expert on policy and compliance, partnering with Legal on employment law adherence
• Manage global mobility and immigration cases
• Support employee relations escalations with People & Culture Business Partners
• Draft SOPs and policy documentation
• Mentor junior People Operations team members

Senior People Systems – Operations Generalist

QA Engineer

• Collaborate with product managers, designers, and developers to shape quality from the ground up
• Analyze business requirements and translate them into test strategies
• Create, execute, and maintain test documentation and test plans
• Perform manual and automated testing of web applications, including exploratory, functional, acceptance, regression, and UI testing
• Test REST and GraphQL APIs and backend services
• Identify, document, prioritize, and track quality issues and defects
• Lead root cause analysis with developers to accelerate defect resolution
• Mentor junior QA engineers and promote team best practices
• Drive process improvements to raise product quality and engineering performance
• Integrate testing into CI/CD pipelines
• Test web applications for WCAG/ADA accessibility compliance using manual and automated methods
• Contribute to performance and security testing efforts where applicable

Senior QA Engineer

Salesforce Analyst

• Lead end-to-end process discovery, mapping, documentation, and optimization
• Develop enterprise process maps and work instructions
• Identify process gaps, bottlenecks, risks, and improvement opportunities
• Establish process governance and standards
• Work with internal stakeholders, external implementation partners, and Product & Engineering teams
• Engineer and deliver functionality across Salesforce Health Cloud and Sales Cloud
• Manage the delivery lifecycle from feature ideation through development, production deployment, and adoption
• Serve as a subject matter expert on Salesforce Health Cloud
• Facilitate process workshops with business stakeholders
• Partner with Product, Engineering, Sales, Operations, and other stakeholder groups
• Translate operational needs into scalable business solutions
• Collaborate with engineering leaders on process improvement
• Drive Lean and continuous improvement initiatives
• Develop KPIs and SLAs to measure process performance
• Perform root cause analysis and implement corrective actions

Senior Salesforce Business Analyst

• Lead end-to-end process discovery, mapping, documentation, and optimization
• Develop enterprise process maps and work instructions
• Identify process gaps, bottlenecks, risks, and improvement opportunities
• Establish process governance and standards
• Collaborate with internal stakeholders, external implementation partners, and Product & Engineering teams
• Engineer and deliver functionality across Salesforce Health Cloud and Sales Cloud
• Manage the delivery lifecycle from feature ideation through development, production deployment, and adoption
• Serve as a subject matter expert on Salesforce Health Cloud and provide guidance and best practices
• Facilitate process workshops with business stakeholders
• Partner with Product, Engineering, Sales, Operations, and other stakeholder groups
• Translate operational needs into scalable business solutions
• Drive Lean and continuous improvement initiatives
• Develop KPIs and SLAs to measure process performance
• Perform root cause analysis and implement corrective actions

Performance Marketing

• Execute day-to-day campaign management and analysis across paid social and paid search
• Optimize bids, budgets, audiences, and creative assets
• Refresh ad copy, creative assets, and extensions with the internal team
• Implement structured testing across copy, creative, audience, and landing pages
• Analyze performance data and provide recommendations aligned with CPA, ROAS, and Cost/Purchase goals
• Support rollout of new channels and campaign types, including YouTube and Demand Gen
• Partner with internal teams on tracking and measurement
• Deliver reports, insights, and recommendations for weekly reviews
• Use paid media technology to manage campaigns, bids, and budgets at scale

Performance Marketing Manager

Clinical Specialist

• Investigate and resolve clinically related patient complaints
• Gather context from patients, clinic staff, and providers
• Coordinate cross-functional investigations with radiology, patient experience, and provider teams
• Triage and escalate concerns for timely, empathetic, and thorough resolution
• Provide patients with medical-history, scan-result, and whole-body MRI education
• Prepare and present complex cases for clinical quality review with evidence-based recommendations
• Manage the internal incident reporting system and compile event summaries
• Lead or participate in root cause analyses and identify systemic issues and latent vulnerabilities
• Translate incident findings into actionable risk-mitigation interventions
• Ensure safety tracking and incident resolutions comply with regulatory and accreditation standards
• Design, implement, and evaluate quality improvement projects
• Monitor safety and quality data trends and recommend preventative interventions
• Champion a fair and transparent safety culture
• Train clinical and administrative staff on psychological safety and transparent incident reporting
• Maintain secure records of quality activities, complaints, and incident investigations
• Prepare monthly quality and safety reports for leadership, including trends, loop-closure metrics, and improvement opportunities

Senior Clinical Quality and Safety Specialist, RN

AI Engineer

• Embed with one or two teams per cycle and own each AI solution end to end, from intake brief to a shipped, monitored production feature
• Decide whether to build, wrap, or vet each initiative and set the validation bar
• Build the agentic layer, including tool and function calling, RAG, MCP integrations, multi-step orchestration, and human-in-the-loop checkpoints
• Architect on the Prenuvo AI platform, including shared model serving, AWS Bedrock foundation-model contracts, evaluation harnesses, monitoring, tool registry, and prompt guardrails
• Define acceptance criteria, offline and online evaluations, and escalation triggers before building
• Run initiatives through AI intake and risk categorization processes
• Design solutions to governance standards while Regulatory, Privacy, and Legal provide formal sign-off
• Leave reusable assets such as validated templates, registered tools, or reference architectures
• Raise AI fluency through design reviews and office hours
• Enable more teams to ship AI features independently using templates and champions

Senior Forward Deployed AI Engineer

• Embed with one or two teams per cycle and own AI solutions end to end, from intake brief through production deployment and monitoring
• Decide whether to build, wrap, or vet each initiative and establish its validation threshold
• Build agentic capabilities including tool/function calling, RAG, MCP integrations, multi-step orchestration, and human-in-the-loop checkpoints
• Architect solutions on Prenuvo’s shared AI platform, including model serving, AWS Bedrock foundation-model contracts, evaluation harnesses, monitoring, tool registry, and prompt guardrails
• Define acceptance criteria, offline and online evaluations, and escalation triggers before development
• Run initiatives through AI intake and risk categorization processes
• Leave reusable validated templates, registered tools, or reference architectures after each engagement
• Increase AI fluency across teams through design reviews and office hours
• Enable teams to ship AI features independently using shared templates and champions

Product Operations

• Create a scalable approach for preparing the organization for new products, workflows, capabilities, and process changes
• Conduct change-impact assessments across teams, workflows, policies, tools, training, and the patient experience
• Build rollout and adoption plans with Product, Clinical, Operations, Marketing, Support, and other stakeholders
• Translate product and technical changes into guidance, training, documentation, communications, and readiness activities
• Partner with Product Managers and TPMs to embed operational readiness into launches and identify dependencies and adoption risks
• Coordinate pilots, phased releases, Early Access Programs, and internal testing with launch success criteria and adoption measures
• Monitor rollout performance, address post-launch friction, and turn feedback into product and operational improvements
• Build mechanisms for collecting and synthesizing feedback from patients and internal users
• Translate feedback and operational signals into themes and actionable recommendations
• Ensure frontline insights reach Product teams early enough to influence planning and product decisions
• Strengthen product-development processes, tooling, planning rituals, launch calendars, intake processes, decision frameworks, and roadmap visibility
• Coordinate stakeholder input into planning and prioritization, simplify Product processes, and support high-priority cross-functional initiatives

Staff Product Operations Specialist

Administrative Assistant

• Develop and implement procedures to streamline provider onboarding, credentialing, and scheduling
• Partner with clinic operations to ensure compliance with regulatory standards
• Manage provider schedules and coordinate shift coverage to maximize clinical efficiency
• Maintain electronic medical records and practice management systems accurately
• Collaborate with providers and manage patient consult communications across the USA and Canada
• Process incoming sedative requests and conduct patient outreach as needed
• Identify urgent consults and execute rapid outreach to secure timely provider appointments
• Monitor dedicated Slack channels for actionable internal requests
• Facilitate patient dispute resolution and assist the Practice Manager with special projects and reporting
• Support scanning workflow packages and guide patients from scheduling through post-scan follow-ups
• Coordinate home lab draws with third-party providers and ensure results are finalized before consultations
• Oversee timely delivery of specialized reports
• Track patient progress and resolve operational delays or scheduling roadblocks
• Maintain alignment between patients, sales, and clinical teams for seamless care coordination

Medical Practice Administrative Assistant

Sales Operations Manager

• Develop sales strategies and best practices for discovery, product positioning, value articulation, objection handling, follow-up, negotiation, and closing
• Adapt sales strategies across Direct-to-Consumer, Physician Partnerships, and Enterprise teams
• Analyze won, lost, and stalled sales to improve performance
• Turn successful selling behaviours into frameworks, talk tracks, playbooks, and coaching resources
• Build and own Prenuvo’s sales enablement roadmap across all sales channels
• Develop onboarding, training, coaching, certification, and reinforcement programs
• Facilitate training sessions, workshops, coaching, and other enablement programs
• Work with sales leaders and frontline reps through call listening, shadowing, and performance reviews
• Create and maintain playbooks, talk tracks, discovery guides, objection-handling resources, competitive materials, case studies, and other sales content
• Build a centralized source of truth for sales training and resources
• Partner with Marketing, Product, Clinical, Legal, Sales Operations, and subject-matter experts
• Use sales enablement and AI-powered tools to improve access to information
• Define enablement requirements for sales tools and support new processes or technology with training
• Define measures of enablement effectiveness and interpret sales performance data
• Test and iterate programs based on measurable changes in seller behaviour and performance
• Share priorities, results, and recommendations with Sales Leadership
• Prepare sellers for new products, campaigns, processes, and company initiatives
• Translate complex or changing information into clear guidance for sales teams
• Prioritize enablement needs across multiple audiences based on business impact

Senior Sales Enablement Manager

• Develop sales strategies and best practices for discovery, product positioning, value articulation, objection handling, follow-up, negotiation, and closing
• Adapt sales strategies across Direct-to-Consumer, Physician Partnerships, and Enterprise teams
• Analyze won, lost, and stalled sales and develop performance-improvement approaches
• Turn successful selling behaviours into frameworks, talk tracks, playbooks, and coaching resources
• Build and own the sales enablement roadmap across all sales channels
• Develop onboarding, training, coaching, certification, and reinforcement programs
• Facilitate training sessions, workshops, coaching, and other enablement programs
• Work with sales leaders and frontline representatives through call listening, shadowing, and performance reviews
• Create and maintain playbooks, talk tracks, discovery guides, objection-handling resources, competitive materials, case studies, and other sales content
• Build a centralized source of truth for sales training and resources
• Partner with Marketing, Product, Clinical, Legal, Sales Operations, and subject-matter experts
• Use sales enablement and AI-powered tools to improve access to information
• Define enablement effectiveness measures including ramp time, skill development, adoption, productivity, and conversion
• Interpret sales performance data and iterate programs based on measurable seller and performance changes
• Share priorities, results, and recommendations with Sales Leadership
• Prepare sellers for new products, campaigns, processes, and company initiatives