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About the role
Key responsibilities & impact- Handle inbound and outbound collection calls to resolve past due accounts
- Build and maintain positive relationships with key clients
- Collaborate with Customer Success, Finance, and Operations to resolve delinquent accounts
- Apply defined collection strategies to improve key metrics and minimize financial losses
- Negotiate payment arrangements with customers to rectify overdue balances
- Research and address customer inquiries related to billing, payments, and disputes
- Ensure customer credits and deductions are applied correctly
- Recommend action for delinquent accounts, including shut-offs or closures
- Assist in securing financial guarantees such as bonds or deposits
- Provide documentation to outside collection and bond agencies
- Maintain accurate and current credit files and records
- Perform account reconciliations and ensure records are accurate
Requirements
What you’ll need- Proven experience in commercial credit and collections
- Strong understanding of billing and collections procedures, including claims and filings
- Proficiency in MS Office and related software programs
- Excellent communication, interpersonal, and customer service skills
- Self-motivated, disciplined, and capable of managing multiple responsibilities
- Strong problem-solving abilities with attention to detail and accuracy
- Adherence to compliance and company policies
- Ability to thrive in a fast-paced environment and meet deadlines under pressure
- High school diploma
- Preferred: Associate’s or Bachelor’s degree in a related field
- Preferred: Experience in credit administration, particularly within the construction or transportation industry
- Preferred: High-volume B2B collections experience
- Bilingual in Spanish/English is a plus
Benefits
Comp & perks- Competitive base pay and opportunity to earn incentive pay based on individual performance and established metrics
- Medical, dental, and vision benefits starting on date of hire
- Paid time off including vacation, sick leave, holidays, and floating holidays
- 401(k) plan with employer match
- Company-funded “lifestyle account” upon date of hire for physical and mental well-being, including ski passes, retreats, and gym memberships
- Tuition Reimbursement Program
- Voluntary benefits including Legal and Pet Discounts
- Employee Assistance Program at no cost
- Company-sponsored and funded “Culture Team” focused on employees’ physical, mental, and professional well-being
- Community Give-Back initiatives
- Employee development initiatives