Customer Care Specialist

Preply

. Answer customers’ questions and resolve issues .

Posted 10/7/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $8,004 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical and analytical skills to provide customer support through live chats, ensuring customer satisfaction and effective communication. Possesses a customer-centric mindset with the ability to understand needs and deliver proactive solutions.

Highest-signal resume keywords

Live Chat Support ExperienceFluency In EnglishTechnical And Analytical SkillsOutstanding Written And Verbal SkillsCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-SolvingEmpathyListening SkillsTeam CollaborationProactive Solution Development

Tools & Technologies

Computer With I5 Or I7 Processor16GB RAM256GB SSDInternet Connection Of At Least 30Mbps

Industry Keywords

Customer SupportUser FeedbackCustomer SatisfactionWritten Communication24/7 Support

About the role

Key responsibilities & impact

Answer customers’ questions and resolve issues
Identify problem areas and flag them to the concerned team
Ensure customer satisfaction
Collect and track user feedback
Work closely with product teams to resolve issues and share customer feedback
Support customers 24/7 through written communication via chats, emails, and social channels

Requirements

What you’ll need

Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills
Ability to provide proactive and innovative solutions
Outstanding written and verbal skills
Ability to understand customers’ needs
Ability to work in teams
Customer-centric, empathetic mindset with excellent listening skills
Ability to focus on simple solutions and fast results
Passion for learning and desire for self-improvement
Computer with i5 or i7 processor, 16GB RAM, and 256GB SSD
Internet connection of at least 30mbps
Availability to work morning, afternoon, evening, weekend, and night shifts on a rotating basis
Must be based in the Philippines and remain based there while working

Benefits

Comp & perks

Monthly rotating schedule with 9-hour shifts and at least an 11-hour gap between shifts
Onboarding and ongoing professional development support from trainers
No calls; written communication via chats, emails, and social channels
Dynamic environment, fast pace, reasonable goals, and clear KPIs
Continuous attendance during the first 3 months of onboarding and training, except emergencies